Alexandria Maria Hill
Columbia,TN
Summary
Dynamic bilingual professional with a proven track record at Automated Health Systems Inc., excelling in customer service and relationship building. Mastered appointment scheduling and data entry, enhancing team performance and customer satisfaction. Fluent in English and Spanish, adept at addressing complex inquiries, showcasing exceptional verbal communication and customer service excellence.
Overview
6
6
years of professional experience
Work History
Customer Care Specialist
Automated Health Systems Inc.
Nashville, TN
09.2022 - 10.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Improved team performance by sharing knowledge and best practices with colleagues in regular training sessions.
- Responded to customer inquiries via phone, email and web-based platforms.
- Collaborated with cross-functional teams to ensure seamless service delivery for customers.
- Collaborated with other departments as needed to resolve customer issues that required cross-functional support or expertise.
- Translated documents, forms and other materials from English to Spanish.
- Assisted customers with Spanish-language inquiries in a timely and
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Patient Care Representative
Call 4 Health
Spring Hill, TN
04.2019 - 05.2022
- Answered incoming calls, scheduled appointments and filed medical records.
- Responded to inquiries by directing calls to appropriate personnel.
- Responded to patient queries and concerns concerning insurance coverages and deductibles.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
Education
High School Diploma - English
Whites Creek High School
Whites Creek, TN05.2020
Skills
- Customer Service
- Appointment Scheduling
- Data Entry
- Call logging
- Microsoft Office
- LiveChat Messaging
- Customer service excellence
- Quality Assurance
- Office equipment proficiency
- Relationship Building
- Fluent Spanish
- Verbal Communication
- Fluent English
Timeline
Customer Care Specialist
Automated Health Systems Inc.
09.2022 - 10.2024
Patient Care Representative
Call 4 Health
04.2019 - 05.2022
High School Diploma - English
Whites Creek High School