Summary

Overview

Work History

Education

Skills

Interests

Timeline

Alexandria M. Watson

Capitola,CA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

years of professional experience

Work History

Manager of Communications and Client Services

Wilderness Travel

Berkeley

07.2021 - Current

Facilitate effective communication by managing incoming phone calls, enhancing customer support throughout the workday.
Direct onboarding processes for new hires by delivering in-depth training on travel software and phone systems. During training I encourage the enhancement of professional communication skills, leading to improved client interactions. I ensure new hires have the necessary resources for effective independent performance.
Assist in daily in client issue resolution and booking management to support seamless operational workflows for our regional managers.
Work on various client-oriented side projects as directed by management to create reliable and accurate data for our marketing team.
Facilitate communication between management and clients to effectively resolve issues concerning payments, bookings, and service requests.
Document and maintain comprehensive records daily, ensuring efficient information retrieval.

Warehouse/Project Coordinator

Corporate Fulfillment Systems

San Francisco, CA

05.2008 - 07.2021

Oversaw daily phone communications with clients. Streamlined file and desk organization to improve operational efficiency. Coordinated incoming and outgoing mail processes. Directed project management initiatives to ensure timely delivery of client orders. Managed inventory across several client accounts to optimize resource allocation. Monitored order tracking to ensure accuracy and satisfaction.

Administrative Assistant

Renne Public Law Group

03.2019 - 03.2021

Welcomed new staff members to create a positive onboarding experience. Maintained office environment to ensure functionality and comfort. Communicated with vendors and external support services via email and phone. Coordinated travel arrangements and hotel bookings for staff. Managed budget for in-office catering, snacks, and supplies. Organized and maintained office space, legal library, and storage areas. Provided basic IT support to staff and attorneys. Ordered legal materials and supplies for trials and meetings, including laptops and other IT equipment. Assisted in procurement of office furniture. Supported firm administrator with daily tasks and long-term projects.

Owner

Pet Care with Alex

01.2015 - 01.2019

Established a successful dog walking and pet-sitting business, serving more than 25 clients over four years. Delivered comprehensive pet care services, including dog walking, overnight supervision, and daily check-ins. Created an online presence through a self-built website, facilitating service offerings across Oakland, Alameda, Emeryville, and Berkeley.

Customer Service Representative

Nina Designs

Berkeley, CA

06.2015 - 01.2018

My responsibilities at Nina Designs include pulling orders, speaking with customers over email and on the phone to place orders or resolve customer issues. I also work at our charging and invoicing stations where we use a variety of programs including QuickBooks and various shipping software. I work part-time and on-call during the holiday season.

Assistant Property Manager

Madison Park Financial Corporation

Oakland, CA

06.2013 - 08.2014

I assisted in the management of a 172-unit apartment complex. My duties also included office management, answering phones, handling the property’s email account, contacting and corresponding with residents and prospective tenants, collecting and logging rent for multiple buildings, handling and forwarding maintenance requests, coordinating vendor visits, sending reports to our CEO, creating ads for and coordinating Open House tours, managing our Open House tour guide team, creating leases, preparing paperwork for move-ins and move-outs.