ALEXANDRIA NICOLE MERRIFIELD
Chicago,IL
Summary
Enthusiastic Senior Operations Manager offering 15 year background overseeing production of goods and provision of services. Polished in chalking out operational systems and processes, examining financial data and conducting quality control checks. Cost-conscious and communicative professional familiar with business principles and operational management and budget development practices.
Overview
17
17
years of professional experience
Work History
Senior Operations Manager
Aramark
Rhodes, Chicago, Illinois
01.2018 - Current
- Responsibilities include ensuring all KPIs are met, building and maintaining positive relationships with the client, customers, and vendors, mentor, and coach employees.
- As well as managing other operations managers ensuring they meet company standards.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Managed 7 Operations Managers daily tasks
Store Manager
HoneyBaked Ham
Orland Park, Illinois
03.2016 - 01.2018
- Responsibilities include successfully opening new stores, while operating three satellite locations, maintaining inventory, performance management, ordering, receiving, and overall daily operations.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed and interpreted store trends to facilitate planning.
- Rotated merchandise and displays to feature new products and promotions.
General Manager
Protein Bar
Chicago, Illinois
07.2013 - 03.2016
- Held overall accountability for operations, including financial objectives, personnel management, customer service and product quality.
- Collaborated with senior management team to develop annual budgets and controlled expenses to meet strict budget targets.
- Created and implemented annual and quarterly marketing plans.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
Retail Store Manager
Starbucks Coffee Company
Chicago, Illinois
02.2006 - 07.2013
- Held overall accountability for operations, including financial obligations, inventory cost control, merchandising, labor cost, waste control, and drive thru operations.
- Maintained organized, presentable merchandise to drive continuous sales
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Maintained customer satisfaction
Cashier and Certified Trainer
Potbelly Sandwich Works
Chicago, Illinois
03.2005 - 01.2006
- Responsible for restaurants overall training program included but not limited to: Financial, personnel management, monthly meetings, customer service, inventory and product quality.
- Adhered to class plan and deadline-oriented training schedule.
Education
Diploma:(BS) - Business Administration
DeVry University
Diploma: (AAS) - Business Management
Harold Washington College
Diploma - General Studies
Harlan Community Academy High School
Skills
Scheduling
Client account management
Inventory management
Relationship building
Proficiency with Microsoft Office
Timeline
Senior Operations Manager
Aramark
01.2018 - Current
Store Manager
HoneyBaked Ham
03.2016 - 01.2018
General Manager
Protein Bar
07.2013 - 03.2016
Retail Store Manager
Starbucks Coffee Company
02.2006 - 07.2013
Cashier and Certified Trainer
Potbelly Sandwich Works
03.2005 - 01.2006
Diploma:(BS) - Business Administration
DeVry University
Diploma: (AAS) - Business Management
Harold Washington College
Diploma - General Studies
Harlan Community Academy High School