Benjamin R. Shifflett
McSherrystown
Summary
Results-driven operations management professional with 19+ years of leadership, logistics, compliance, and workforce management experience. Skilled in optimizing workflows, improving efficiency, and leading high-performing teams. Known for effective problem-solving and adaptability in dynamic environments. Strong focus on team collaboration and achieving measurable results. Proficient in inventory management, process improvement, and staff training. Track record of fostering team collaboration and maintaining high standards of performance.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Operations Manager
United States Navy, USN
03.2006 - Current
- Led daily operations in fast-paced, high-accountability environments.
- Supervised, trained, and mentored teams to improve performance and readiness.
- Managed staffing, scheduling, workflow efficiency, and labor resources.
- Oversaw inventory, purchasing, storage, and accountability of supplies.
- Maintained safety, sanitation, and regulatory compliance standards.
- Created reports and tracked metrics using Microsoft Excel.
- Led training programs enhancing team performance and skill development.
- Supervised daily operations ensuring adherence to safety and compliance standards.
- Coordinated logistics for deployment missions ensuring timely resource allocation.
- Streamlined workflow processes improving operational efficiency and productivity.
- Implemented process improvements reducing waste and optimizing resource management.
- Mentored junior personnel fostering professional growth and leadership skills.
- Analyzed operational data identifying trends and informing strategic decisions.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Led team in optimizing operational workflows to enhance efficiency and productivity.
- Developed and implemented training programs for new staff, fostering skill development and retention.
Education
Bachelor of Science - Industrial-Organizational Psychology
University of Phoenix
Tempe, AZ04-2027
Associate of Arts - Criminal Justice
University of Phoenix
Tempe, AZ09-2025
Skills
- Operations Management
- Leadership
- Logistics
- Supply Chain
- Scheduling
- Compliance
- Inventory Control
- Microsoft Excel
- Training
- Process Improvement
- Customer Service
- Budget Oversight
- Performance monitoring
- Task delegation
- Staff supervision
- Customer relations
- Delegation
- Scheduling coordination
- Risk management
- Financial administration
- Data analysis
- Budgeting and cost control strategies
- Multitasking and organization
- Decision-making
- Customer service
- Goal setting
- Microsoft office
- Coaching and mentoring
- Motivational leadership
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised a team of 33 staff members, achieving a score of 98% for the "NEY" award.
- Documented and resolved financial issues with Records, which led to an overall rate of 99% accuracy and validity.
Affiliations
- NSLS - National Society of Leadership and Success
- NWC - Navy War College
- D-SAACP - The Department of Defense Sexual Assault Advocate Certification Program
- USMAP - United Services Military Apprenticeship Program
- Leading Petty Officer Academy
- American Culinary Federation Educational Institute
- ANSI-CFP - American National Standards Institute- Conference for Food Protection.
Certification
- Advanced Culinary Sills, S14A
- Food Service Administrator, S13A
- Galley Watch Captain, S11A
- Expeditionary Force Detainee Operations, 805G
- Security Reaction Force-Advanced Course
- Ammunition Sentencing Initial Training
- Insulation Lagging Shop
- Nutrition for the Culinary Professional
- Sexual Assault Victim Advocacy Course
- Administrative Uniformed Victim Advocate (AUVA) Training
- Tactical Combat Casualty Care- Combat Lifesaver (TCCC-CLS)
- Department of Labor Office of Apprenticeship, Manager, Food Service (Hotel & Restaurant)
- Department of Labor Office of Apprenticeship, Correction Officer (Government Service)
- Department of Labor Office of Apprenticeship, Manager, Retail Store (Retail Trade)
- Department of Labor Office of Apprenticeship, Computer Operator
- Advanced Leadership Development Course (ALDC)
awards
8 Navy and Marine Corps Achievement Medals
3 Letters of Accommodation
Timeline
Senior Operations Manager
United States Navy, USN
03.2006 - Current
Bachelor of Science - Industrial-Organizational Psychology
University of Phoenix
Associate of Arts - Criminal Justice
University of Phoenix