Alexandro Hernandez
Oakland,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Inventory Quality Assurance
JJ Buckley Fine Wines
Oakland, California
03.2007 - 02.2025
- Warehouse
- Customer service
- Shipping handling
- Auction manager
- Forklift
- Cherry picker
- Inventory confirmation
- Photo assistance for interested clients
- Assuring any missing inventory is secured and purchased
- Writing purchase orders
- Confirming box size for clients/sales reps
- Inventory Quality Assurance
- Training employees off-site in the San Francisco office
- Checking alcohol percentages for clients
- Microsoft Excel/word/office
- Quick responses to email for inquiries
- Ability to train new hires
- Assisting clients with their wine pick ups
- Assisting with creating shelves/30 ft racks to store wine/champagne
- Willing to work weekends
- 17 years experience in multiple departments
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
- Updated and maintained databases with current information.
Timeline
Inventory Quality Assurance
JJ Buckley Fine Wines
03.2007 - 02.2025