Alexandru Zaharia

• Carpe Facto Rotation 2024-02-05 → 2024-06-04
• Carpe Facto Advisor 2024-06-04 → Current

- Worked with Engineering by providing accurate technical notes whilst creating great rapport with customers.

- Maintained high performance in role with over 95% Case Quality in Year 2024-2025

- Learned to adapt at a moment's notice and employ all the necessary skills needed to bring cases to resolution and satisfaction for customers.

• Excellent communication and presentation skills, demonstrating abilities to effectively convey complex technical concepts to both technical and non-technical customers.
• Acted as a trusted advisor to clients, offering technical expertise, troubleshooting support and driving customer satisfaction.
• Maintained top percentage of numbers across performance boards with an overall 95.52% customer satisfaction score between 2024-2025
• Supported my peers with endless passion for success, excellence and continuity, offered guidance and encouragement, always looking towards the bigger picture while conveying my natural leadership skills.
• Initiative to always grow and expand my knowledge.
• Constantly seeking new ways to resolve issues , while showcasing unexpected and efficient workarounds.

• Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
• Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
• Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
• Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
• Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.

• Worked private events such as birthday and wedding parties, assisting guests with access to various games offered.
• Responsible for setup and audio calibration for karaoke nights.
• Trained new personnel regarding company operations, policies and services.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

• Maintained relationships with domestic and international clients.
• Partnered with sales team to manage inventory and track invoices.
• Delivered presentations on upcoming technological advances in drilling industry.
• Provided training for new employees on Diapason software.
• Provided ongoing support to customer service staff, ensuring maximum effectiveness and productivity.
• Resolved customer service issues using company processes and policies and provided updates to customers.
• Managed more than 15 accounts in drilling industry.
• Engaged clients in person and over phone to answer questions and address complaints.
• Processed, scheduled and executed customer orders for new and established customers.