Summary
Overview
Work History
Education
Skills
MILITARY EXPERIENCE
Timeline
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Mekoia Gaston

Atlanta,GA

Summary

Experienced with providing strategic technical guidance and advising on best practices to improve operational efficiency. Utilizes collaborative approach to lead teams and implement effective solutions. Track record of solving complex technical issues and optimizing systems to meet evolving business needs.

Overview

15
15
years of professional experience

Work History

iOS T2 / CPU/ Mentor Technical At-Home Advisor

Apple, Inc.
11.2010 - Current
  • Effectively coach new advisors with call handling during mentoring sessions, and RAMP.;
  • Handled high volume inbound calls resolving technical issues with iPhone, iPad, iPod, Mac OX, and iTunes Store
  • Successfully completed crossover VILT training class for CPU to iOS advisors2013
  • Manager Backfill Trained2013
  • Very active supporting teams with various troubleshooting techniques and resolutions to technical issues
  • Created and delivered several presentations while fulfilling coaching needs and call requirements

Education

Some College (No Degree) -

Esthetician School
Atlanta GA

Associate of Science - Legal Studies

Kaplan University

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ITCAP
01.2008

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Professional Career Development Institute
01.2006

Certification -

Community College of The Air Force
Atlanta, GA
01.2003

Frederick Douglass High School
Atlanta GA
01.2000

Skills

  • Remote support
  • Expert problem solving
  • Training and mentoring
  • Escalation handling
  • Security protocols
  • Network management
  • System administration
  • Advanced troubleshooting
  • Operating systems
  • Incident resolution
  • Customer service
  • Problem resolution
  • Help desk support

MILITARY EXPERIENCE

  • United States Air Force Mar2002 – Dec2004
  • Supply Journeyman/Asst. Manager
  • Ensured serviceability and accountability of over $141 million aircraft parts
  • Acted as primary submissions point and resolved customer issues, over the counter and by phone.
  • Identified, researched, and resolved physical warehouse and computer balance discrepancies to ensure supply account integrity.
  • Air Expeditionary Medal, Kuwait2002

Timeline

iOS T2 / CPU/ Mentor Technical At-Home Advisor

Apple, Inc.
11.2010 - Current

Some College (No Degree) -

Esthetician School

Associate of Science - Legal Studies

Kaplan University

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ITCAP

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Professional Career Development Institute

Certification -

Community College of The Air Force

Frederick Douglass High School
Mekoia Gaston