Summary
Overview
Work History
Skills
SKILLS
PROFESSIONAL SUMMARY
Accomplishments
Timeline
Generic
ALEXA R. SPINA

ALEXA R. SPINA

Lutz,USA

Summary

Hillsborough College - Psychology

Tampa, FL - Current

  • Academic Achievements and Honors: College Honors Program
  • Pursuing full-time studies in Psychology.
  • Enrolled in honors program, demonstrating academic excellence.
  • Engaged in coursework focused on psychological theories and practices.
  • Leading a team in a Service-Learning Project in Honors Leadership curriculum.
  • Collaborated with peers to support educational projects and initiatives.
  • Contributed to a positive learning environment by promoting student engagement.
  • Mentoring younger students in academic subjects, fostering their confidence and growth.

High School Diploma - Atlantic County Institute of Technology

Mays Landing, NJ, June 2013

  • Vocational/Tech School
  • Major: Health Science and Medicine

Overview

11
11
years of professional experience

Work History

RTMC Operations Shift Supervisor

FDOT District 7 - Lucent Group Inc.
Tampa, Florida
08.2022 - 04.2025
  • Supervised over 40 operators, ensuring high KPIs for incident management across 200 roadside cameras.
  • Implemented process improvements to enhance workflow efficiency and productivity.
  • Trained new employees on operational protocols and safety guidelines, fostering a knowledgeable workforce.
  • Monitored daily operations to ensure compliance with established policies and procedures.
  • Analyzed shift data to identify trends in customer demand and quality control issues.
  • Facilitated communication between management and frontline workers, promoting transparency.
  • Mentored junior staff on best practices, enhancing team performance and morale.

Agriculture and Customer Protection Specialist |

Florida Department of Agriculture and Consumer Services
Tampa, Florida
08.2020 - 08.2022
  • Achieved 98% compliance rate for commercial scales and measuring devices with state regulations.
  • Implemented pricing adjustments and issued stop-sale orders for non-compliant items.
  • Conducted thorough inspections to verify adherence to state regulations.
  • Collaborated with facility managers to address findings from inspections.
  • Prepared detailed reports for regulatory compliance review.
  • Educated facility staff on state standards and best practices.
  • Recommended improvements to enhance compliance and safety measures.
  • Analyzed inspection data to identify non-compliance trends.

Lieutenant - Security Supervisor (Armed) |

Allied Universal Security Services
St. Petersburg, Florida
01.2020 - 09.2020
  • Managed scheduling and assignments for security teams across multiple locations to optimize coverage.
  • Supervised armed security personnel during high-risk events and daily operations to ensure safety.
  • Trained new security staff on protocols, procedures, and equipment use to maintain high standards.
  • Prepared detailed reports summarizing incidents that occurred during shifts under supervision.
  • Conducted training sessions on safety protocols for new security officers to enhance readiness.
  • Performed regular security audits to identify vulnerabilities and implement risk mitigation strategies.
  • Proposed enhancements for security systems and procedures to strengthen overall effectiveness.
  • Supervised compliance with safety protocols among armed guards to uphold operational integrity.

Emergency Dispatcher (Security) |

Presbyterian Healthcare Services
Albuquerque, New Mexico
10.2018 - 12.2019
  • Established safe, anonymous support space for hospital staff facing domestic violence issues in collaboration with 2 colleagues.
  • Monitored multiple emergency channels to provide real-time updates and respond to needs.
  • Delivered guidance to callers during emergencies and high-stress situations.
  • Managed approximately 100 daily cases, offering telephone assistance to public and hospital staff.
  • Served as first point of contact for emergency assistance calls.
  • Coordinated with law enforcement and security officers during critical incidents, including active shooter events.

Certified Detention Officer |

Sandoval County Detention Center
Bernalillo, New Mexico
08.2017 - 09.2018
  • Supervised inmate activities while ensuring compliance with facility regulations.
  • Monitored security cameras and performed regular perimeter checks to maintain safety.
  • Conducted thorough searches of inmates and property for contraband items.
  • Maintained accurate documentation of inmate behavior and daily activities.
  • Assisted in intake processes, including booking and processing new inmates.
  • Provided crisis intervention and de-escalation techniques during conflicts.
  • Escorted inmates securely between areas of the detention center under established protocols.
  • Responded promptly to medical emergencies, ensuring swift assistance for affected individuals.

MILITARY SERVICE - Military Police Officer

United States Air Force
04.2014 - 06.2017
  • Ensured safety of military bases through comprehensive security measures.
  • Managed traffic control, enforcing speed limits and vehicle regulations.
  • Confiscated narcotics to maintain a secure environment.
  • Prevented security breaches by conducting routine patrols and random identification checks.
  • Uphold regulations within government facilities, ensuring compliance with military policies.
  • Handled emergency situations, coordinating responses with medical teams during crises.
  • Provided training to new recruits on security protocols and emergency response procedures.
  • Documented incidents and prepared detailed reports for further action.

Skills

Foster Care Provider, Animal Humane Societies/Rescues -

Hillsborough, Pasco, Polk Counties -

FL November 2023 - Current

  • Currently a foster with Pasco and Hillsborough County shelters, as well as, SPCA and Polk County Bully Project
  • Provided temporary foster care for animals in need of shelter and rehabilitation
  • Administered basic medical care and monitored health of foster animals
  • Ensured safe transport of animals to and from veterinary appointments
  • Collaborated with team members to develop care plans for each animal

Volunteer, RVR Horse Rescue

FL June 2023 - February 2024

  • Ensured daily care and feeding of rescued horses to promote health and well-being
  • Maintained cleanliness and organization of barn facilities and equipment for optimal operation
  • Collaborated with team members to establish effective care procedures for animals
  • Monitored horse health and communicated concerns to senior staff promptly
  • Assisted in preparation, setup, and breakdown of community and public events

SKILLS

  • Effective Leadership and Communication
  • Positive Interpersonal Skills
  • Data Analysis Expertise
  • Analytical Problem Solving
  • Microsoft Office Suite Expertise
  • Collaborative - Proficient Team Collaboration
  • Employee Training
  • Service Excellence - Customer Service
  • Traffic Management
  • Active Listening
  • Positive Attitude
  • Security Management
  • Crisis Response Coordination/Execution
  • Conflict Management and Resolution
  • Operational Efficiency Enhancement
  • Enhanced Situational Awareness

PROFESSIONAL SUMMARY

Accomplished leader with a proven track record in critical thinking and adaptability within dynamic environments. Recognized for a strong work ethic and exceptional communication skills that drive team success and foster collaboration. Committed to continuous professional development, leveraging diverse skills to support individuals and organizations. A proactive approach consistently contributes to achieving and exceeding organizational objectives.

Accomplishments

  • Honoree by Dr. Lydia R. Daniel Honors Program at Hillsborough College.
  • Awards - Regional Transportation Management Center (RTMC) Victor Prout, Operator of the Year Award - 2023.

Timeline

RTMC Operations Shift Supervisor

FDOT District 7 - Lucent Group Inc.
08.2022 - 04.2025

Agriculture and Customer Protection Specialist |

Florida Department of Agriculture and Consumer Services
08.2020 - 08.2022

Lieutenant - Security Supervisor (Armed) |

Allied Universal Security Services
01.2020 - 09.2020

Emergency Dispatcher (Security) |

Presbyterian Healthcare Services
10.2018 - 12.2019

Certified Detention Officer |

Sandoval County Detention Center
08.2017 - 09.2018

MILITARY SERVICE - Military Police Officer

United States Air Force
04.2014 - 06.2017

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ALEXA R. SPINA