Alexavier Reece
Jacksonville,OR
Summary
Dynamic and results-oriented professional with proven expertise in customer service and employee training, honed at McDonald's. Excelled in enhancing team performance and customer satisfaction through effective coaching and mentoring. Skilled in cash handling and complaint resolution, demonstrating a strong ability to prioritize work and drive continuous improvement. Experienced Crew Trainer with 1 years of experience. Focused on maximizing team success by providing new members with great training and support. Extensive knowledge of food safety, cleaning and sanitizing procedures. Thank you, have a great day
Overview
2
2
years of professional experience
Work History
Crew Trainer
McDonald's
07.2023 - 04.2024
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Provided coaching and mentoring to employees.
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored junior employees to improve performance, food safety, and customer service.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
Cashier
Winn Dixie Supermarket
10.2022 - 07.2023
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Learned duties for various positions and provided backup at key times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
High School Diploma -
Home School
Jacksonville, FL12.2024
Skills
- Customer Service
- Employee Training
- Cash Handling
- Team Leadership
- I am also good at working at a fast pace for long periods of time
- Work Planning and Prioritization
Timeline
Crew Trainer
McDonald's
07.2023 - 04.2024
Cashier
Winn Dixie Supermarket
10.2022 - 07.2023
High School Diploma -
Home School