Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Work History
Supervisor
1 Year 3 Months
Phoenix Theaters, Grand Rapids | 05.2025 - Current
Managed daily operations to ensure smooth workflow and timely task completion. Trained and mentored new employees to prepare them for their roles. Communicated with team members and upper management to facilitate collaboration and information sharing.
Supervised daily operations to ensure efficient workflow and customer satisfaction.
Trained and mentored staff on company policies, enhancing team performance and service quality.
Implemented process improvements, leading to increased operational efficiency and reduced downtime.
Usher/Cashier
2 Years 6 Months
Phoenix Theaters, Grand Rapids | 11.2022 - 05.2025
Maintained clean and organized environment, enhancing customer experience. Delivered exceptional customer service, guiding customers with purchases and inquiries. Resolved customer issues, ensuring satisfaction and a positive movie-going experience.
Assisted patrons with seating arrangements and ticket collection to ensure smooth theater operations.
Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Maintained cleanliness and organization of lobby and auditorium areas to enhance guest experience.
Stowing/ General Warehouse
2 Months
Amazon, Pontiac | 10.2021 - 12.2021
Stowed items in designated bins, ensuring organized layout for efficient retrieval.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Order Fulfillment Associate
5 Months
Home Depot, Auburn Hills | 11.2020 - 04.2021
Gathered items for online orders and prepared larger orders for placement on flat beds or box trucks.
Oversaw order processing, ensuring timely and accurate fulfillment of customer requests.
Trained new team members on inventory management systems and safety protocols.
Streamlined packing procedures, reducing errors and improving efficiency in order dispatch.
Usher
1 Year 11 Months
Emagine, Birch Run | 04.2018 - 03.2020
Keeping the theaters clean, helping customers find their seats and giving customers their food in a safe manner
Greeted and directed patrons to ensure a welcoming environment.
Monitored and enforced theater policies for guest safety and enjoyment.
Assisted guests with seating arrangements, enhancing overall experience.
Cashier
2 Years
McDonalds, Frankenmuth | 04.2016 - 04.2018
Handled cash and prepared orders efficiently, ensuring timely delivery to customers.
Processed customer transactions efficiently using point-of-sale systems.
Handled cash management and provided accurate change to customers.
Assisted in training new cashiers on register operations and customer service standards.
Education
Incomplete - Broadcasting
Delta College | Knoxville | 03-2019
I studied broadcasting for a year and a half before I moved down state.