Alexcess Richards
Cave Creek,AZ
Summary
Experienced professional enthusiastic about gaining customer loyalty and building retention through exceptional service and signature spa offerings.
Overview
11
11
years of professional experience
Work History
Spa Director
The Scott Resort & Spa
Scottsdale, Arizona
04.2023 - Current
- Direct daily spa operations and ensured smooth workflow among staff.
- Save costs, negotiating with suppliers to maintain optimal pricing strategy.
- Manage staff schedules and organized training for new team members.
- Oversee inventory management and ordered supplies to maintain service quality.
- Lead customer service initiatives to enhance guest experiences and satisfaction.
- Evaluate staff performance and provided constructive feedback for improvement.
Boutique Manager
The Pink Door Boutique
Carefree, AZ
06.2015 - 07.2021
- Supervise, train and assist employees in customer service, store maintenance and product promotions.
- Proficient in Shopkeep business software.
- Seek ways to better promote the store, via social media accounts and local adds.
- Maintain proper inventory levels, ensure stocking, implement purchasing plans and maintain contact with suppliers to ensure maximum efficiency in meeting sales goals.
- Manage all controllable costs with a view to maintaining profitability.
- Ensure the store remains clean and presentable at all times.
Spa Supervisor
The Boulders Resort & Spa
Cave Creek, AZ
04.2015 - 06.2020
- Perform all duties of the spa & fitness concierge role.
- Spa Reservation- Spa product and service knowledge, bookings and reservations, sales and reconciliation, cash-out and inventory control.
- Fitness Concierge- Monitor pool, hot tub, gym and fitness area, as well as men & women's locker facility. Manage bike and equipment rentals while providing cardio equipment knowledge.
- Training in all areas of the spa & fitness center including SpaSoft booking system.
- Supervise all staff on shift, create employee schedules, administer disciplinary action and conduct performance reviews.
- Product knowledge and training, create supply orders, inventory counts and month end reports.
- Oversee spa & fitness manager's duties when absent to ensure exceptional guest experiences.
- Assist with marketing and service/ treatment development.
- Respond to guest inquiries or concerns regarding their treatment or experience in spa & fitness center.
- Ensure employees are providing exceptional customer service and adhering Hilton Standards.
- Oversee cleanliness and presentation of the facilities.
Education
Real Estate -
Arizona School of Real Estate & Business
Phoenix, AZ06.2020
Skills
- Spa management
- Staff training
- Inventory control
- Customer experience
- Customer relationship management
- Team leadership
- Performance evaluation
Timeline
Spa Director
The Scott Resort & Spa
04.2023 - Current
Boutique Manager
The Pink Door Boutique
06.2015 - 07.2021
Spa Supervisor
The Boulders Resort & Spa
04.2015 - 06.2020
Real Estate -
Arizona School of Real Estate & Business