Diana Elliott
Director of Operations
Orlando,Fl
Summary
Versatile professional, well seasoned in overseeing day to day front of house and back of house operations. Implementing innovative spa and wellness programs to maintain the highest standards of guest satisfaction and drive business growth. Demonstrating history of building a highly skilled workforce, establishing performance objectives for teams and surpassing sales targets. Proven ability to influence and advance in the spa and wellness pre-opening experience , including experience in the design and construction process including planning and partnering. Delivering exceptional guest experiences, cultivating compliant work environments building and mentoring team productivity. Strong negotiation skills with vendors , opening accounts for suppliers and manufacturing. Adapting in development effectively marketing and orchestrating promotional events to engage with diverse communities and drive audience engagement for new services. Knowledgeable in industry regulations, health safety standards and licensing requirements. Leading sales in luxury brand spa retail products and acquiring new brands to reflect the growing market and competition.
Overview
14
14
years of professional experience
22
22
Certification
Work History
Spa Director
Walt Disney World Resort Mandara spa
01.2024 - Current
- Versatile professional, well seasoned in overseeing day to day front of house and back of house day to day operations
- Implementing innovative spa treatments and wellness programs to maintain the highest standards of guest satisfaction and drive business growth
- Demonstrating history of building a highly skilled workforce, establishing performance objectives for teams and surpassing sales targets
- Proven ability to influence and advance in the spa and wellness pre-opening experience, including experience in the design and construction process including planning and partnering
- Delivering exceptional guest experiences, cultivating compliant work environments building and mentoring team productivity
- Strong negotiation skills with vendors, opening accounts for suppliers and manufacturing
- Adapting in development effectively marketing and orchestrating promotional events to engage with diverse communities and drive audience engagement for new services
- Knowledgeable in industry regulations, health safety standards and licensing requirements
- Leading sales in luxury brand spa retail products and acquiring new brands to reflect the growing market and competition
- Area of expertise includes Spa management, Sales management, Customer service excellence, Operations management, Monitor schedule and spa service efficiency, Spa industry trends & innovations, Social media management, Performance metrics and KPIs, Inventory management, Revenue growth strategies, Guest satisfaction enhancement, Budget planning and management
- Professional experience in international industry markets, attending international conferences and trade shows
- Meeting with manufacturers and distributors to gain accounts and training on new products and devices
- Excellent time management, organization skills
- In depth knowledge of spa operations and industry trends
- Proven track record to encourage and drive passion among the team and partnerships for commitment and excellence
- Build and share operational goals showing innovation, new ideas and industry knowledge for future goals
- Enhance and improve spa marketing programs with local community and groups
- Champion a positive environment to build strong relationships with guests, employees and the community
Spa Director of operations
Bliss med spa & wellness
01.2011 - 01.2023
- Licenses held in Florida: Aesthetician, Facial specialist, Laser specialist, Electrologist, Body specialist, Phlebotomists
- Ongoing professional partnerships & Certification with PCA skin, Dermalogica, Elemis, ZO skin health, Obagi skin, Thalgo, Eminence Organics, Guinot, L’Oréal, Kerasatase hair care, OPI nails, Shellac gel nails
- Certification in Technologies: Fractional laser, FRAXEL, IPL, Candela ND yag lasers, Palomar lasers, Radio frequency, LED light, Nu face, Hydrafacial, Thermage, Ultherapy, Velashape
- Certification in Starbucks Global academy: Farm to cup, Bean to blend, ASU OCAT02, Building sensory skills, one cup at a time
- Organic farming, Farm to table: Encouraging local communities and children to learn bean to sprout and how to feed yourself with healthier choices and food sustainability
- Environmental awareness and demonstrating how to Reuse, reduce & Recycle
- Protecting our planet National Ocean service: Sea rescue with the N.O.A.As
Skills
- Spa management
- Sales management
- Customer service excellence
- Operations management
- Monitor schedule and spa service efficiency
- Spa industry trends & innovations
- Social media management
- Performance metrics and KPIs
Previous Employment
Spa Director of Operations, Bliss Med Spa & Wellness, Orlando, FL, 01/01/11, Present 1099 contractor.
Certification
Aesthetician, Facial specialist, Laser specialist, Electrologist, Body specialist, Phlebotomist, PCA Skin, Dermalogica, Elemis, ZO Skin Health, Obagi Skin, Thalgo, Eminence Organics, Guinot, L’Oréal, Kérastase Hair Care, OPI Nails, Shellac Gel Nails, Fractional Laser, FRAXEL, IPL, Candela ND YAG Lasers, Palomar Lasers, Radio Frequency, LED Light, NuFace, Hydrafacial, Thermage, Ultherapy, Velashape, Starbucks Global Academy, Farm to Cup, Bean to Blend, ASU OCAT02, Building Sensory Skills, One Cup at a Time, Organic Farming, Farm to Table, Environmental Awareness and Demonstrating How to Reuse, Reduce & Recycle, Protecting Our Planet National Ocean Service, Sea Rescue with the N.O.A.A.
Current Employment
Spa Director, Walt Disney World Resort Mandara Spa, 1500 Epcot Resorts Blvd, Orlando, FL, 32830, 01/01/24
Timeline
Spa Director
Walt Disney World Resort Mandara spa
01.2024 - Current
Spa Director of operations
Bliss med spa & wellness
01.2011 - 01.2023
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