Alexcia Graham
Philadelphia,PA
Summary
Sterilization professional with proven record in maintaining sterile environments and ensuring compliance with health and safety protocols. Known for effective collaboration and achieving team-focused results, adaptable to changing needs. Proficient in decontamination processes and sterilization techniques, valued for reliability and precision. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Picker/Operator
GoPuff
02.2023 - Current
- Enhanced order accuracy by diligently following pick sheets and double-checking items before packing.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Improved overall team efficiency with clear communication and collaboration between colleagues in the warehouse.
- Operated machining equipment safely with team of operators.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
Home Health Aide
Aveanna Healthcare
12.2019 - 01.2023
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls
Customer Service Representative
Willis Towers Watson
09.2019 - 12.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Warehouse Worker
TJX Companies
06.2018 - 08.2019
- Collaborated with team members to complete complex projects on schedule and within budget constraints.
- Coordinated with other departments such as purchasing or logistics teams to enhance overall supply chain operations.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
Education
Certificate - Sterilization
Sterile Processing Training Course
Philadelphia, PA12.2025
Certificate - Sterilization
Central Source Spd LLC
Philadelphia, PA12.2025
Skills
- Care Plan Management
- Patient Contact
- Effective Communication Skill
- First aid and safety
- Housekeeping
- Decontamination
- Assembly
- Sterilization
- Sterile Storage
- Data Entry
- Medical Terminology
- Call Control
- Electronics Health Records
- Strong Interpersonal Communication
- HIPPA Regulations
- Paperwork and Documentation
- Picking and processing
- Heavy Equipment Operation
- Loading and unloading
Certification
Sterilization Completion 2025
Timeline
Picker/Operator
GoPuff
02.2023 - Current
Home Health Aide
Aveanna Healthcare
12.2019 - 01.2023
Customer Service Representative
Willis Towers Watson
09.2019 - 12.2019
Warehouse Worker
TJX Companies
06.2018 - 08.2019
Certificate - Sterilization
Sterile Processing Training Course
Certificate - Sterilization
Central Source Spd LLC