Alexcia Graham
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Skilled Picker Packer operating on feet for extended periods to manage large number of packages every shift. Well-organized, reliable and hardworking with solid record of exceptional productivity.
Overview
6
6
years of professional experience
Work History
Picker/Operator
GoPuff
02.2023 - Current
- Enhanced order accuracy by diligently following pick sheets and double-checking items before packing.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Improved overall team efficiency with clear communication and collaboration between colleagues in the warehouse.
- Operated machining equipment safely with team of operators.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
Home Health Aide
Aveanna Healthcare
12.2019 - 01.2023
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls
Customer Service Representative
Willis Towers Watson
09.2019 - 12.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Warehouse Worker
TJX Companies
06.2018 - 08.2019
- Collaborated with team members to complete complex projects on schedule and within budget constraints.
- Coordinated with other departments such as purchasing or logistics teams to enhance overall supply chain operations.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
Education
Bachelor of Arts - Accounting And Business Management
Pennsylvania College of Technology
Williamsport, PA07.2026
Skills
- Care Plan Management
- Client documentation
- First aid and safety/ Patient Contact
- Housekeeping
- Data Entry
- Medical Terminology
- Call Control
- Electronics Health Records
- Strong Interpersonal Communication
- Picking and processing
- Heavy Equipment Operation
- Loading and unloading
Timeline
Picker/Operator
GoPuff
02.2023 - Current
Home Health Aide
Aveanna Healthcare
12.2019 - 01.2023
Customer Service Representative
Willis Towers Watson
09.2019 - 12.2019
Warehouse Worker
TJX Companies
06.2018 - 08.2019
Bachelor of Arts - Accounting And Business Management
Pennsylvania College of Technology