ALEX DEL CID

Cafe Kacao has been recognized locally, nationally, and internationally for providing superb food and drink choices to the Oklahoma City community. During my time with this company my duties and responsibilities ranged in a wide margin but were centered around providing the best experience possible to every patron. Cafe Kacao continues to be a successful operation that I am proud to have been a part of.

Operational:

• Hiring and Termination (when necessary) of a team of 45 members on average.
• Developed and maintained training programs to execute both front and back of house roles.
• Effectively staffed the restaurant with a proper scheduling system.
• Developed inventory control systems to ensure desired profit targets were met.
• Developed payroll systems to ensure the accuracy and timeliness of staff payment.
• Developed marketing strategies to promote the restaurant through social media.
• Analyzed point of sale reports to identify shifts in volume to better forecast and execute the operation.
• I maintained availability by supporting my team members on the dining room floor and interacting with our patrons.

Leadership:

• Built effective relationships with my team to foster open communication.
• Communicated the company's core values of Trust, Respect, Quality, and Teamwork through my own actions.
• Provided coaching and constructive criticism to continue the development of customer service skills, inspiring adaptability.
• Created a positive company culture that was both sustainable and reliable, even throughout a global pandemic.

Recognitions for Cafe Kacao:

• Featured in Travel Channel's Food Paradise food show series 'Rise and Dine' episode in 2017.
• Best of OKC runner-up and winner several years in a row.
• Voted #1 by Yelp's 'Top 100 brunch spots to celebrate this Mother's Day' in 2023
• Among many, many others.

Provided training and consulting to new and current employees within the Cox Communications sales group

• Developed and/or delivered both classroom-based and online instructor-led learning solutions.
• Collaborated with managers to design training plans and regular status reports.
• Support technology application deployments, such as new software, phone systems, etc.
• Designed required learning solutions such as curriculums and/or training manuals.
• Partnered with subject-matter-experts to develop learning solutions.
• Measured the effectiveness of post-learning performance.
• Exercise judgment in making classroom decisions by adapting to varying classroom environments; cultural differences and learning styles.
• Managed different projects throughout my time with the company.

• Determined appropriate products and services for the customer by interpreting information about the customer's circumstances and interests in light of availability, features, functionality, and cost of Cox products and services
• Drove business growth by turning customer calls into sales.