Alex Durrant
Restaurant Management
Elburn,IL
Overview
1
1
Certification
20
20
years of professional experience
Work History
Assistant General Manager|General Manager
BG Hospitality
07.2024 - Current
- Operational Management: Assist in the daily operations of the restaurant, ensuring smooth service and adherence to company standards.
- Staff Management: Hire, train, and evaluate staff performance both on the team side and management level. Conduct regular training sessions to maintain high service standards.
- Customer Service: Ensure exceptional customer service is delivered consistently by ensuring the tools and resources necessary are available in order to deliver a memorable experience. Address customer feedback promptly and professionally.
- Financial Oversight: Assist in managing budgets, controlling costs, and maximizing profitability. Monitor inventory levels and manage supply orders by implementing a cleaner inventory process.
- Team Leadership: Lead by example, fostering a positive team culture and motivating staff to achieve operational goals. Willingness to listen to new ideas to help improve service. Conduct pre-shift meetings to communicate expectations and updates.
- Compliance: Ensure compliance with health and safety regulations, as well as company policies and procedures. Conduct regular inspections to maintain cleanliness and organization in the restaurant.
Restaurant Manager
Sullivan's Steakhouse
08.2022 - 07.2024
- Engage with guests to deliver an outstanding fine dining experience.
- Successfully perform managerial duties such as: Prepare payroll and process invoices, Total receipts and balance against sales, Manage the employee schedule and employee issues, Manage guest issues using AAA+ (Acknowledge, Apologize, Act and Follow up), Inventory and stocking, comps and voids.
- Actively participate in restaurant improvements.
Assistant General Manager
Panera Bread
04.2021 - 08.2022
- Maintain Quality Bakery-Cafe Operations While Ensuring Guest Satisfaction.
- Demonstrate leadership and effective planning in staffing, scheduling, people development and succession planning.
- Assist the General Manager or Operating Partner in maintaining accountability for the success of the cafe by making key-decisions and solving problems.
- Uphold and coach achievement of Food Safety standards.
- Adhere to cafe systems and processes to accomplish day-to-day operations.
- Follow company policies and procedures and comply with all state and federal regulations.
- Maintain a healthy and safe workplace, environment and culture for the team.
- Hire, train, motivate and manage performance of Retail Team Members to ensure the cafe is staffed to ensure quality standards and exceptional guest service.
- Execute company and cafe strategies for sales growth and flow through.
- Manage Team Member labor and help cafe maintain profitability.
- Assist General Manager in maintaining cafe costs and inventory.
Senior Restaurant Manager/Restaurant Training Manager
Cooper's Hawk Winery & Restaurants
09.2015 - 04.2021
- Responsible for day to day shift execution, ensuring food quality and exceptional guest experience.
- Adhere to policies and manage assigned operating systems.
- Ensure collaboration between kitchen and front of house operations.
- Represent Cooper's Hawk vision and values and creates a respectful, positive and professional work environment.
- Participate in hourly team member hiring and training.
- Maintain and update weekly schedules.
- Mentor and coach Managers in Development.
- Responsible for P&L, maximizing financial, operational results and supply ordering.
- Maintain a safe, secure and healthy work environment and food safety.
Military Police
United States Army
08.2006 - 07.2007
Skills
- Customer Service
- Relationship Building
- Organizational Skills
- Efficiency
- Reliability
- Self-starter
- Willingness to Learn
- Quick Learner
- Feedback Seeking
- Continuous Improvement
Certification
- BASSET Certification
- ServSafe Food Protection Manager Certification
- ServSafe Food Allergen Certification
Timeline
Assistant General Manager|General Manager - BG Hospitality
07.2024 - Current
Restaurant Manager - Sullivan's Steakhouse
08.2022 - 07.2024
Assistant General Manager - Panera Bread
04.2021 - 08.2022
Senior Restaurant Manager/Restaurant Training Manager - Cooper's Hawk Winery & Restaurants
09.2015 - 04.2021
Military Police - United States Army
08.2006 - 07.2007