Alexei Lima
Miami,FL
Summary
Highly Motivated professional with over of 20 years experience in the
higher volume settings on the Hospitality industry, passionate with Food and Beverage, and focused on improve the level of services to create awesome guests experience. I'm an honest, passionate and loyal
professional, Meticulous leader with communication and organizational skills. My success has relied on my strong work ethic my leadership believed in Team work, honesty and respect, ability of multi-task,
flexibility and creating a positive work environment.
Overview
20
20
years of professional experience
Work History
General Manager
Maiz y Agave
Miami, FL
08.2023 - 05.2024
- Successfully managed daily opening procedures, ensuring the restaurant was fully operational by the scheduled time.
- Developed and implemented training plans for employees to ensure they had the necessary skills and knowledge to perform their jobs effectively.
- Led the opening team, coordinated daily briefings, and assigned staff to key operational areas, ensuring a productive and well-prepared workforce.
- Conducted daily inventory checks, ensuring adequate stock of essential supplies, and placing orders when needed to prevent shortages.
- Managed opening cash procedures, including reconciling tills, preparing petty cash, and setting up the POS system for accurate financial tracking. •
Multi Concept Beverage Director
Vida & Estilo
Miami, FL
08.2022 - 08.2023
- Created and implemented beverage menus for all restaurant outlets, including cocktails, beer, wine and non-alcoholic options.
- Conducted regular staff training on proper pouring techniques, responsible alcohol service practices, menu items and food pairings.
- Monitored inventory levels of alcoholic beverages and placed orders when necessary.
- Maintained a safe working environment by enforcing local health codes and liquor laws as well as company policies regarding alcohol service.
General Manager
Cafe Americano / Vida & Estilo
Miami, FL
07.2019 - 08.2022
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
Assistan General Manager
Havana1957 Pembroke Pines / Vida & Estilo
Miami, FL
04.2016 - 07.2019
- Managed daily operations of the store, including scheduling and supervising staff.
- Ensured that customer service standards were met or exceeded at all times.
- Developed and implemented effective strategies to maximize sales and profits.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Implemented safety protocols to protect both customers and employees from potential hazards.
Services Manager/Sub Maitre
Blau Varadero Hotel
Varadero, Cuba
06.2004 - 01.2016
- Developed and implemented customer service policies and procedures.
- Monitored customer feedback surveys, identified areas for improvement, and developed action plans to address gaps in customer service.
- Coordinated with other departments to ensure timely resolution of customer inquiries.
- Conducted regular meetings with staff to review customer feedback and discuss strategies for improving service levels.
- Established effective working relationships with customers to promote satisfaction and loyalty.
- Implemented quality control measures within the services department to ensure high standards are met by all team members.
Education
Bachelor of Science - Tourism And Hospitality Management
Camilo Cienfuegos University
Matanzas/Cuba08-2003
Skills
- Account Management
- Business Development
- Process Automation
- Customer Relationship Management
- Project Management
- Operations Oversight
- Service Quality Improvement
- P&L Management
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
General Manager
Maiz y Agave
08.2023 - 05.2024
Multi Concept Beverage Director
Vida & Estilo
08.2022 - 08.2023
General Manager
Cafe Americano / Vida & Estilo
07.2019 - 08.2022
Assistan General Manager
Havana1957 Pembroke Pines / Vida & Estilo
04.2016 - 07.2019
Services Manager/Sub Maitre
Blau Varadero Hotel
06.2004 - 01.2016
Bachelor of Science - Tourism And Hospitality Management
Camilo Cienfuegos University