Rickie Benton
WALTERBORO,SC
Summary
Customer-oriented General Manager with 20 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. 12+ years of B2B Commercial and Operational experience Ability to establish and maintain relationships through business opportunities Ability to plan, manage personnel, maintain budgets and evaluate issues with productivity issues. Great understanding of established safety practices and equipment care procedures and demonstrated ability to instruct others in such practices and procedures. Remarkable understanding of the operation of and skill in the use of the various tools, materials, and equipment used in the repair and maintenance of heavy equipment and keeps current with industry changes. Exceptional ability to work independently Ability to set and execute sales appointments with key decision makers at prospective clients Interface with middle and/or senior level stakeholders of clients Interact with commercial and operational team for project success
Overview
21
21
years of professional experience
Work History
General Manager
Bentco Services LLC
09.2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Business Development Manager
Thompson Industrial Services LLC
07.2017 - 09.2022
- Exceeded quotas consistently through new account penetration and territory expansion.
- Drove organizational growth through deployment of highly-effective turnaround and change management strategies.
- Enhanced sales volume 90% by offering skilled support to both new and inactive customers.
- Identified business development opportunities and implemented effective strategy for client acquisition.
- Attended conferences and trade association meetings to represent company and promote products.
Operations Manager
Thompson Industrial Services LLC
11.2015 - 07.2017
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Established work priorities to meet contractual obligations for schedule and installations.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Conducted performance reviews providing coaching and feedback to benefit both company and employee.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Compiled and submitted monthly and yearly forecast reports.
- Hired talented, trainable team members and drove new business strategies to grow revenues from $700,000 to $4,100,000.
Technical Sales Rep
Thompson Industrial Services LLC
02.2008 - 11.2015
- During the 7 years in the position, took a land locked territory, from 3.4M in sales to 12M.
- This was successful through gaining more market share, trust, integrity, and quality.
- Followed-up with customer after sale to identify and resolve service, account or technical issues to maintain customer satisfaction.
- Improved profitability and developed pipeline leveraging multiple marketing channels and sales strategies.
- Negotiated prices and set up contracts to finalize sales agreements.
- Negotiated and closed deals with minimal oversight.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives.
Technical Sales Representative
BLASTCO INC
01.2004 - 02.2008
- Identified products and services that would be best fit for customer projects.
- Pleasantly greeted customers both in-person and on phone, providing exceptional assistance and service and promoting lasting business relationships.
- Cross-sold additional products and services to purchasing customers.
- Made recommendations to customers to promote brand effectiveness and product benefits.
- Championed contact management system launch to achieve 100% client organization.
- Increased number of return customers by 75% through effective problem solving and conflict resolution.
- Exceeded sales goals (5X) using consultative sales talents and effectively explaining programs and services to generate interest.
Education
Some College (No Degree) - CDL
Palmetto Training
Charleston, SCHigh School Diploma -
Walterboro High School
Walterboro, SCSome College (No Degree) - Computer Networking And Telecommunications
Lowcountry Technical
Walterboro, SCSkills
- Contract Negotiations
- Procurement
- Operations Management
- Project Planning
- Strategic Planning
- Logistics
- Sales Management
- Account Management
- Budgeting
- Quality
- Profit and revenue-generating strategies
- Problem solutions
- Service-driven sales
- Sales tracking
- Sales territory growth
- Cross-cultural sales background
- Consultative and relationship selling
- Market and competitive analysis
- Key account development
- Compelling leadership skills
- Key account management
- Territory management
- Brand awareness
- Industry networking
- Proposal development
- Competitive intelligence
- Customer service
- Team collaboration
- Client relationship building
- Negotiations
- Business development and planning
- Operations
- Pipeline management
- Forecasting
Timeline
General Manager
Bentco Services LLC
09.2022 - Current
Business Development Manager
Thompson Industrial Services LLC
07.2017 - 09.2022
Operations Manager
Thompson Industrial Services LLC
11.2015 - 07.2017
Technical Sales Rep
Thompson Industrial Services LLC
02.2008 - 11.2015
Technical Sales Representative
BLASTCO INC
01.2004 - 02.2008
Some College (No Degree) - CDL
Palmetto Training
High School Diploma -
Walterboro High School
Some College (No Degree) - Computer Networking And Telecommunications
Lowcountry Technical
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