Alexander Franklin
Fredericksburg,Virginia
Summary
Dynamic and dependable professional with a proven track record at Scotts Miracle-Gro, excelling in inventory management and customer engagement. Skilled in merchandise planning and pricing strategy development, I enhance product visibility and foster positive shopping experiences. Recognized for my approachable demeanor and ability to collaborate effectively with team members.
Merchandising professional with proven track record of enhancing store layout and product presentation to maximize sales. Known for strong collaboration with teams to meet and exceed goals in dynamic environments. Flexible and reliable, skilled in inventory management and customer insights.
Experienced with operating advanced communication systems for emergency response. Utilizes quick decision-making skills to manage critical situations efficiently. Knowledge of effective incident reporting and coordination, ensuring seamless operations and public safety.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Merchandiser
Scotts Miracle-Gro
05.2023 - Current
- Organized product displays to enhance customer engagement and maximize sales potential.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Collaborated with team members to implement promotional strategies that increased product visibility.
- Monitored market trends and competitor activity to inform merchandising decisions.
- Supported visual merchandising initiatives by maintaining store presentation standards.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
Front End Associate
Walmart
05.2022 - 12.2022
- Assisted customers with product selection, enhancing overall shopping experience.
- Maintained accurate inventory records, ensuring product availability and reducing stock discrepancies.
- Processed transactions efficiently, improving checkout speed and customer satisfaction.
- Collaborated with team members to optimize store layout for improved customer flow and accessibility.
- Trained new staff on operational procedures and customer service best practices, fostering a cohesive team environment.
- Resolved customer inquiries and complaints promptly, promoting brand loyalty through effective communication.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Restocked and organized merchandise in front lanes.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
- Answered questions about store policies and addressed customer concerns.
- Gathered shopping baskets and carts and relocated to designated areas.
- Reduced instances of shoplifting by vigilantly monitoring store floor and working closely with security.
- Managed efficient cash register operations.
- Performed cash, card, and check transactions to complete customer purchases.
Crew Member
Dunkin
08.2021 - 05.2022
- Delivered exceptional customer service by efficiently handling orders and resolving inquiries.
- Collaborated with team members to maintain cleanliness and organization in work areas.
- Operated food preparation equipment according to safety guidelines, ensuring high-quality standards.
- Trained new crew members on operational procedures and best practices for efficiency.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Emergency Communications Officer
Orange County Government
01.2022 - 04.2022
- Assisted in monitoring emergency communication systems for efficient response coordination.
- Learned to operate and troubleshoot radio and telecommunication equipment for effective messaging.
- Collaborated with team members to ensure accurate dissemination of critical information during emergencies.
- Participated in training sessions to understand protocols related to emergency communication procedures.
- Observed and documented best practices in emergency call handling to improve response times.
- Engaged in scenario-based exercises to enhance situational awareness and decision-making skills.
- Provided administrative support by organizing files and maintaining communication logs for reference purposes.
Education
No Degree - Cyber Security
Germanna Community College
Locust Dale, VA04-2030
Advanced Highschool Diploma -
Riverbend Highschool
12301 Spotswood Furnace Rd, Fredericksburg, 2240705-2022
Skills
- Timely and dependable
- Approachable demeanor
- Inventory management
- Pricing strategy development
- Maintaining stock levels
- Stock replenishment
- Merchandise planning
- Store maintenance
- Attentive listener
- Category management
- Plan-o-gram implementation
- Customer engagement
Accomplishments
- Initiated daily store counts, orders and acquired proper products for 9 retail locations.
- Supervised team of 9 to 13 staff members at a time.
- Resolved product issue through consumer testing.
Certification
- CPR/Overdose License - 01/31/2025 EXP:01/2027
- VCIN 1&2 Certification - 01/29/2025 - 01/30/2025
- RRCJA Communications Officer Basic #146 Training - 03/03/2025 - 03/12/2025
- FEMA NIMS Training 100, 200, 700, 800, 2200 - 02/04/2025 - 03/29/2025
Languages
English
Native or Bilingual
Japanese
Limited Working
French
Elementary
Timeline
Merchandiser
Scotts Miracle-Gro
05.2023 - Current
Front End Associate
Walmart
05.2022 - 12.2022
Emergency Communications Officer
Orange County Government
01.2022 - 04.2022
Crew Member
Dunkin
08.2021 - 05.2022
No Degree - Cyber Security
Germanna Community College
Advanced Highschool Diploma -
Riverbend Highschool
Similar Profiles
Cory GreerCory Greer
Dock Supervisor,forklift Operator at Scotts Miracle-GroDock Supervisor,forklift Operator at Scotts Miracle-Gro
Trevor SpearsTrevor Spears
Senior Merchandising Team Lead at Scotts Miracle-GroSenior Merchandising Team Lead at Scotts Miracle-Gro
August AngelAugust Angel
Merchandiser at Scotts Miracle-GroMerchandiser at Scotts Miracle-Gro
Logan JacksonLogan Jackson
Warehouse Associate at Lidl USWarehouse Associate at Lidl US
Abigail RouseAbigail Rouse
Student Volunteer at Calvary Road Christian School Camp CrusaderStudent Volunteer at Calvary Road Christian School Camp Crusader