Summary
Overview
Work History
Education
Skills
Timeline
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Alexi Mahramus

Youngstown

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.

Overview

7
7
years of professional experience

Work History

Medical Call Center Representative

Broadpath
Boardman
04.2024 - 01.2025
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Verified insurance eligibility for patients prior to scheduling appointments or procedures.
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Barista

Dunkin' Donuts
Boardman
12.2023 - 03.2024
  • Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
  • Managed cash register and processed transactions with accuracy and integrity.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.

Retail Sales Associate

Culturati Studios
Youngstown
04.2020 - 12.2023
  • Calculated pricing, applied discounts, and collected payments to process transactions.
  • Demonstrated knowledge of store products and services.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Provided excellent customer service, resolving issues and answering queries promptly.

Waitress

The Hangar Grill
Hopewell
03.2018 - 03.2020
  • Performed basic math calculations when computing bills for customers' meals.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.

Education

High School Diploma -

Quaker Valley Highschool
Leetsdale, PA
05-2019

Skills

  • Insurance verification
  • Customer service
  • Data entry
  • Appointment scheduling
  • Conflict resolution
  • Customer relationship management

Timeline

Medical Call Center Representative

Broadpath
04.2024 - 01.2025

Barista

Dunkin' Donuts
12.2023 - 03.2024

Retail Sales Associate

Culturati Studios
04.2020 - 12.2023

Waitress

The Hangar Grill
03.2018 - 03.2020

High School Diploma -

Quaker Valley Highschool

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Alexi Mahramus