Alexi Suarez
Miami
Summary
Dynamic sales professional with a proven track record at GreenVine Insurance, excelling in customer relationship management and product knowledge. Achieved top 5 sales status by leveraging problem-solving skills and adaptability. Demonstrated ability to enhance customer satisfaction and drive sales growth, consistently exceeding expectations and fostering long-term client loyalty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Associate
GreenVine Insurance
10.2023 - Current
- Had a customer base of over 3,000 clients on personal book
- Top 5 salesman on the floor as well as amazing quality assurance with customers
- Willingness to go the extra mile to make sure all customers were satisfied with services given
- Ability to learn new products and adjust to the market quickly as well as software and tools used
Legal Intern
HSM Group
Miami
10.2021 - 10.2023
- Coordinate the delivery of legal documents and packages to clients and partner law firms in a timely manner
- Assisted in managing social media accounts and creating content for digital marketing
- Provided exceptional customer service by promptly greeting clients in person and over the telephone
- Assisting attorneys with case research and preparation for trial as well with organization of filed documents
Front Desk and Head Equipment Manager
RIDE Miami
Miami
05.2021 - 09.2021
- Maintain a positive and friendly attitude towards customers, providing exceptional service and resolving any issues or concerns that occurred
- Conducted market research to identify potential promotions for the business as well as designs for the company
Head Packer
Pandora’s Box
Miami
09.2019 - 03.2020
- Identify and implement customer satisfaction initiatives to improve overall customer experience and loyalty
- Collaborate with the product development team to gather customer feedback and insights to inform product improvement
- Managed customer inquiries and complaints in a timely and professional manner, ensuring customer satisfaction
Sales Associate
First Surf Shop
01.2016 - 08.2019
- Conduct product demonstrations and educate customers on the features and benefits of surfboards, wetsuits and paddleboards
- Maintain a clean and organized store environment at the shop to enhance the overall shopping experience for customers
- Provided excellent customer service listening to customers, addressing their needs and concerns and finding appropriate solutions to ensure a positive shopping experience
Education
Bachelor of Arts - Interdisciplinary Studies
Florida International University
Miami, FL05.2023
High School -
Christopher Columbus High School
Miami, FL05.2018
Skills
- Product knowledge
- Customer relationship management
- Team collaboration
- Problem-solving
- Cold calling
- Product sales
Certification
Microsoft Office: Proficient
HEALTH 240 : 14 Active Licenses
Languages
English (Native) and Spanish
Hobbies and Interests
Food enthusiast, Travel enthusiast, Fishing [Can Name Every Saltwater Species in FL]
Affiliations
- Sigma Alpha Mu Fraternity, Inc.
- Vice President of Recruitment and Social Chair
Timeline
Sales Associate
GreenVine Insurance
10.2023 - Current
Legal Intern
HSM Group
10.2021 - 10.2023
Front Desk and Head Equipment Manager
RIDE Miami
05.2021 - 09.2021
Head Packer
Pandora’s Box
09.2019 - 03.2020
Sales Associate
First Surf Shop
01.2016 - 08.2019
Bachelor of Arts - Interdisciplinary Studies
Florida International University
High School -
Christopher Columbus High School
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