Alexia Stukins
535 6th St North Unit C,North Hudson, WI
Overview
3
3
years of professional experience
Work History
Field Service Technician
Aurelius Solutions
Hudson, WI
10.2023 - Current
- Managed on-site and off-site installation, technical support, repair, and maintenance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Provided full IT support module, including but not limited to networking, telecommunications, and desktop support.
I.T Desktop Support
HSHS St. Mary's Hospital
Decatur, Illinois
02.2023 - 09.2023
- VDI Research and Development team
- I.T. Asset Manager in charge of all IT assets for the covered area.
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
- Learned and implemented new software testing procedures.
IT Intern
HSHS St. Mary's Hospital
Decatur, IL
10.2022 - Current
- Provided front line support for users basic and complex issues.
- Provided excellent customer service even with difficult interactions.
- Provide technical support to several HSHS locations.
- Assist with team projects, and help ensure functionality is well within or above standards.
Tech Support Student Worker
Richland Community College
02.2021 - 12.2021
- Provide knowledgeable support and excellent service, to resolve and escalate technical issues.
- Effectively respond to user requests via phone and email.
- Assist students and staff with questions and inquires regarding software and hardware needs.
Education
Bachelor Of Computer Science - Currently Enrolled
Rasmussen University
Skills
- Self Motivated
- Eager To Learn New Technologies
- Ability to explain technical solutions to non technical users
- Active Directory Experience
- Thin Client Experience
- Windows Experience
- Familiar with CISCO Meraki
- Familiar with Mitel systems
Objective
To obtain a position in which I can utilize my professional skills and experience, to aid in personal and company growth and representation.
Timeline
Field Service Technician
Aurelius Solutions
10.2023 - Current
I.T Desktop Support
HSHS St. Mary's Hospital
02.2023 - 09.2023
IT Intern
HSHS St. Mary's Hospital
10.2022 - Current
Tech Support Student Worker
Richland Community College
02.2021 - 12.2021
Bachelor Of Computer Science - Currently Enrolled
Rasmussen University