Alexia A. Parish

• I have been assigned to various Temporary positions with hopes of finding a permanent position with a good company. My duties have included Driving a Sit-down Propane, Electric, Clamp, Cherry Picker, and Reach Lift in a warehouse environment. Some positions also required Inventory, Quality Control, Order selecting, Assembly line, Picking and Packing, Shrink Wrapping and Building Pallets.

I have also been assigned to Remote Customer Service Agent

positions which I acquired skills and experience that included-

• Coordinated responses with internal departments to resolve complex service issues and complete customer requests.
• Documented customer interactions, follow-up actions, and case details in recordkeeping systems.
• Scheduled appointments, routed inquiries, and prioritized daily workload to support efficient office operations.
• Resolved complaints calmly by identifying concerns, verifying information, and providing appropriate solutions.

Each of these positions are temporary assignments and at the end of each assignment I am placed on a list to be called for the next available assignment. Each assignment varies in length and pay. I am still currently in good standing and working with these and several other agencies. Any references needed can be given upon request.

• PRT Staffing, Alliance, A-1 Temps etc.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Resolved service issues by researching policies, procedures, and case details.
• Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
• Maintained confidentiality while handling sensitive customer information and documents.
• Addressed customer account discrepancies and concerns.
• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
• Entered customer data into county systems while maintaining organized records.

• Resolved complaints calmly by identifying concerns, verifying information, and providing appropriate solutions.
• Utilized strong problem-solving skills to quickly identify and address customer issues.
• Maintained accurate customer records while ensuring timely service and consistent support across multiple communication channels.
• Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
• Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
• Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
• Responded to customer requests for products, services, and company information.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Delivered prompt service to prioritize customer needs.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Investigated and resolved customer inquiries and complaints quickly.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.

• Operated as Certified Clamplift Operator, loading, unloading, and packing UPS and FedEx orders per customer specifications to ensure timely and accurate shipments. Experience with the use of hand and power tools. Assembled Electrical Panels. Ability to read and understand electrical schematics and blue print layouts for assembly of panels. Operated Neltel Pentium 2. Created, printed and performed final inspection of shipping labels for outgoing product. Created Inventory labels and tags for incoming product according to proper date and location in the warehouse. Managed shipping and receiving functions, addressing customer concerns and complaints to enhance service satisfaction.
• Coordinated carrier pickups and delivery schedules to support timely order fulfillment.
• Assisted production and warehouse teams with material movement, order tracking, and shipment preparation.
• Updated inventory records by documenting receipts, transfers, and shipment status changes.
• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
• Assisted in training new employees on company shipping policies and procedures, promoting consistent quality across the team.