Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alexia Barajas

El Paso,TX

Summary

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Healthcare Customer Service Representative

Novo Nordisk
El Paso, TX
01.2024 - 10.2024
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed strategies for improving customer experience while maintaining compliance standards.

Customer Service Representative

Convey Health Solutions
Yuma, AZ
08.2019 - 11.2019
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed strong customer relationships to encourage repeat business.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Education

High School Diploma -

Cibola High School
Yuma, AZ
03-2019

Skills

  • Data entry proficiency
  • Patient confidentiality
  • Stress Tolerance
  • Insurance Verification
  • Follow-up skills
  • Medical terminology knowledge
  • Relationship Building
  • Problem-Solving
  • Customer Service

Certification

  • Medical Assiatnt, MedCerts, Livonia, MI

Timeline

Healthcare Customer Service Representative

Novo Nordisk
01.2024 - 10.2024

Customer Service Representative

Convey Health Solutions
08.2019 - 11.2019

High School Diploma -

Cibola High School
Alexia Barajas