Summary
Overview
Work History
Education
Skills
Timeline
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Alexia Beiter

Glen Rose,TX

Summary

Experienced with customer relationship management, ensuring high levels of client satisfaction and loyalty. Utilizes financial analysis to provide tailored banking solutions. Track record of navigating complex banking procedures and enhancing operational efficiency.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Overview

5
5
years of professional experience

Work History

Personal Banker

First Financial Bank
02.2024 - Current
  • Resolved complex customer inquiries, demonstrating exceptional problem-solving skills and customer service expertise.
  • Collaborated with branch team members to ensure seamless execution of daily operations and optimal customer experience.
  • Conducted financial reviews for customers, identifying opportunities for cross-selling additional products and services.
  • Ensured compliance with all regulatory requirements, protecting both the bank''s reputation and its customers'' interests.
  • Maintained up-to-date knowledge of industry trends, continuously adapting strategies to stay ahead of market changes.

Retail Personal Banker

First Convience Bank
08.2022 - 02.2024
  • Managed risk exposure by closely monitoring account activity and taking appropriate action when necessary, safeguarding both clients'' and bank''s interests.
  • Provided exceptional customer service by resolving complex issues quickly, earning multiple commendations from satisfied clients.
  • Contributed to the development of staff training materials that improved overall branch performance metrics and employee engagement levels.
  • Conducted regular audits to ensure compliance with bank policies and regulatory requirements, maintaining a low error rate throughout tenure.

Server Supervisor

Sugar Biscuits
01.2021 - 07.2022
  • Trained new servers on company policies, procedures, and best practices for exceptional guest service.
  • Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
  • Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
  • Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.

Supervisor

Crumbl Cookies
01.2020 - 07.2021
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Education

Bachelor of Science - Business Administration

Regent University
Virginia Beach, VA
05-2027

High School Diploma -

Homeschool
Glen Rose, TX
05-2023

Skills

  • Relationship management
  • Wealth management
  • Cross-selling products
  • Customer service
  • Attention to detail
  • Customer satisfaction
  • Verbal and written communication
  • Relationship building and management
  • Computer skills
  • Multitasking Abilities

Timeline

Personal Banker

First Financial Bank
02.2024 - Current

Retail Personal Banker

First Convience Bank
08.2022 - 02.2024

Server Supervisor

Sugar Biscuits
01.2021 - 07.2022

Supervisor

Crumbl Cookies
01.2020 - 07.2021

Bachelor of Science - Business Administration

Regent University

High School Diploma -

Homeschool

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Alexia Beiter