Alexia Brookes
Houston,TX
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
12
12
years of professional experience
Work History
General Manager
Taco Bell
06.2021 - 12.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Shift Lead
Raising Cane's Restaurants
10.2016 - 01.2020
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
Shift Lead
Chipotle
06.2014 - 07.2016
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
Shift Lead
Raising Canes
11.2011 - 07.2015
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
General Manager
Burger King
01.2024 - Current
Education
Cypress Ranch High School
Cypress, TX06.2012
Skills
- Food Preparation and Safety
- Profit and Loss Accountability
- Market Growth
- Employee Scheduling
- Menu Planning
- Cross-Functional Team Management
- Product Analysis
- Total Quality Management
- Staff Development
- Safety Assurance
- Labor Cost Controls
- Risk Management
- Supervision and Training
- Startups and Acquisitions
Timeline
General Manager
Burger King
01.2024 - Current
General Manager
Taco Bell
06.2021 - 12.2023
Shift Lead
Raising Cane's Restaurants
10.2016 - 01.2020
Shift Lead
Chipotle
06.2014 - 07.2016
Shift Lead
Raising Canes
11.2011 - 07.2015
Cypress Ranch High School