Alexia Cook
Shadyside ,OH
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Professional with proven experience supporting high-level executives. Skilled in managing schedules, coordinating meetings, and handling confidential information. Strong focus on team collaboration and achieving results. Reliable and adaptable, with expertise in communication, organization, and multitasking.
Overview
15
15
years of professional experience
Work History
Lead Advanced Aesthetics Educator
Summit Salon Academy
Weirton, WV
03.2026 - Current
- Designed and implemented engaging lesson plans to enhance student learning outcomes.
- Mentored junior educators, fostering development of teaching strategies and classroom management skills.
- Evaluated student progress through assessments, providing targeted feedback to improve academic performance.
- Collaborated with staff to develop curriculum aligned with industry standards and best practices.
- Integrated technology tools into instruction to support diverse learning styles and increase engagement.
- Facilitated professional development workshops, sharing innovative teaching techniques and resources with colleagues.
- Established a positive classroom environment that encouraged student participation and collaboration.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
- Monitored student progress and adjusted instruction to meet individual needs.
- Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
- Utilized data-driven instruction to target areas of weakness and continuously improve student performance throughout the school year.
- Developed and implemented engaging lesson plans to keep learner attention.
- Met regularly with team of teachers to discuss best practices and develop innovative teaching strategies.
- Provided constructive feedback on assignments, empowering students to take ownership of their learning and academic growth.
- Facilitated student-led, inquiry-based activities in classroom to enhance learning experience.
- Utilized innovative teaching strategies to effectively engage students in learning.
- Assessed student performance and provided feedback to facilitate student success.
- Created and implemented assessments to measure student progress.
- Improved student comprehension by incorporating visual aids and real-life examples into lesson plans.
- Facilitated positive learning environment, establishing clear expectations and supportive classroom culture.
- Designed and executed project-based learning units, connecting classroom learning to real-world scenarios.
- Guided students in setting and achieving personal and academic goals.
- Conducted ongoing assessments to monitor student progress and inform instructional adjustments.
- Promoted collaborative classroom environment, facilitating group projects that required critical thinking and teamwork.
- Fostered culture of curiosity and exploration, encouraging students to pursue independent research projects.
- Utilized variety of assessment tools to evaluate student understanding and mastery of material.
- Adapted teaching methods and materials to meet evolving standards and benchmarks of education system.
- Enhanced student critical thinking skills through problem-based learning activities.
Insurance Claim Specialist
WVU Reynolds Memorial Hospital
Glendale, WV
08.2020 - Current
- Strengthened patient relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
- Enhanced patient satisfaction by efficiently managing claims processes and providing timely resolutions.
- Evaluated and settled complex insurance claims in strict timeframes.
- Expedited claim resolutions through effective negotiation with patients,insurance companies, and pharmacies involved in the process.
- Followed up with patients on denials and ensuring them to work my hardest to get them approved.
- Expedited claim resolutions by adopting proactive approach to gathering necessary documentation and evidence.
- Enhanced team productivity by getting the claims done in a timely manner and better turn around time for the patients .
- Maintained up-to-date knowledge of regulatory changes, ensuring compliance in all claim handling procedures, as insurance policies are constantly changing.
- Improved authorization processing efficiency by meticulously reviewing and validating each authorization for accuracy and completeness.
Assistant Manager
Hallmark
Elm Gove WV
09.2023 - 06.2026
- Streamlined inventory management processes, enhancing accuracy and efficiency within product distribution.
- Led training sessions for new staff, fostering a collaborative team environment and improving service delivery.
- Developed promotional strategies to increase customer engagement and drive sales during peak periods.
- Analyzed sales data to identify trends, informing inventory decisions and optimizing stock levels.
- Implemented new point-of-sale systems, improving transaction speed and enhancing customer experience.
- Coordinated store merchandising efforts, ensuring alignment with brand standards and seasonal promotions.
- Oversaw daily operations, maintaining high levels of customer satisfaction through effective team leadership.
- Evaluated staff performance regularly, providing actionable feedback to support professional development initiatives.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Managing Director
A&Company
Wheeling, WV
04.2017 - 08.2020
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
- Oversaw complex negotiations with suppliers/vendors for favorable contract terms that led to cost savings.
- Delivered consistent revenue growth by identifying new business opportunities and expanding service offerings.
- Cultivated a strong organizational culture built on integrity accountability teamwork which resulted in higher retention rates among staff.
- Enhanced customer satisfaction and loyalty by developing and implementing comprehensive customer service excellence program.
Administrative Assistant
Dr. Patrick Macedonia
Steubenville, OH
01.2015 - 04.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting patients.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to patient inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Maintained inventory of office supplies and placed orders.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Administrative Executive
Dr. Jeremy Edgmon
Wheeling, WV
01.2011 - 12.2014
- Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
- Collected data, input records, and protected electronic files.
- Improved patient satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
- Oversaw inventory management, maintaining optimal supply levels while minimizing waste and unnecessary expenses.
- Maintained protocol throughout routine work days and special events.
- Scheduled appointments and meetings, organized materials and prepared rooms.
- Managed special projects as assigned; delivered results within established deadlines while meeting objectives.
- Enhanced employee productivity by developing comprehensive training programs tailored to individual needs.
- Implemented document management system that streamlined filing processes and facilitated easy retrieval of information.
- Streamlined office procedures by implementing efficient systems and tools, resulting in improved workflow.
- Optimized office space utilization through strategic rearrangement of furniture and equipment; created comfortable and functional work environments.
- Enhanced office efficiency by streamlining file management processes, resulting in more organized digital archive system.
- Improved data accuracy in internal databases by overseeing meticulous data entry and verification project.
- Improved employee satisfaction by redesigning onboarding process, making it more engaging and informative for new hires.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Collaborated with cross-functional teams to achieve organizational goals, fostering a positive work environment.
Education
Associate of Arts - Managing Cosmetologist
Scott College of Cosmetology
Wheeling, WV03.2022
Some College (No Degree) - Accounting And Finance
Northern Community College
Wheeling, WVHigh School Diploma -
Bishop Donahue High School
McMechen, WV05.1999
Skills
- Claims investigation
- Claims analysis
- Policy interpretation
- Teamwork and collaboration
- Attention to detail
- Customer service
- Active listening
- Problem-solving
- Team collaboration
- Relationship building
- Classroom management
- Time management
- Lesson planning
- Positive reinforcement
- Conflict resolution
- Differentiated instruction
- Student engagement
- Teaching strategies
- Cultural awareness
- Group and individual instruction
- Collaborative learning
- Curriculum development
- Class instruction
- Student motivation
- Student interaction
- Student records management
- Practical learning
- Academic goals
- Academic advisement
- Student relations
- Empathy and patience
- Flexibility and adaptability
- Instructional planning
- Clear communication
- Leadership development
Timeline
Lead Advanced Aesthetics Educator
Summit Salon Academy
03.2026 - Current
Assistant Manager
Hallmark
09.2023 - 06.2026
Insurance Claim Specialist
WVU Reynolds Memorial Hospital
08.2020 - Current
Managing Director
A&Company
04.2017 - 08.2020
Administrative Assistant
Dr. Patrick Macedonia
01.2015 - 04.2017
Administrative Executive
Dr. Jeremy Edgmon
01.2011 - 12.2014
Associate of Arts - Managing Cosmetologist
Scott College of Cosmetology
Some College (No Degree) - Accounting And Finance
Northern Community College
High School Diploma -
Bishop Donahue High School