- National Parks
- Gardening
Elizabeth Berg
Edmond,Oklahoma
Summary
Claims professional who values precision and efficiency in claims evaluation and resolution. Proven track record of managing high caseloads and settling claims accurately in compliance with company standards. Known for strong collaboration with team members and adaptability to changing needs, ensuring reliable performance and positive results.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Educator
Edmond Public Schools
08.2017 - Current
- Providing instruction and creating assessments
- Assist co-workers on how to plan, create, and use lessons
- Collaboration with staff on developing essential state standards
- Creating newsletter for weekly communication for over 50 people
- Developed engaging lesson plans aligned with state standards and student needs.
- Implemented differentiated instruction to support diverse learning styles and abilities.
Senior Claims Adjuster
Allstate Insurance
07.2001 - 11.2006
- Liability/casualty adjuster for represented and unrepresented third-party claimants, responsible for investigating coverage, liability, and damage determination
- Explained policy coverages and set reserves for each claim file
- Detailed documentation of claim files
- Extensive communication with policyholders, claimants, attorneys, agents, and co-workers
- Analyzed documents, scene photos, and medical records
- Knowledgeable of medical terminology
- Negotiated settlement of unrepresented/represented injury claims
- Demonstrated leadership by mentoring and helping to train others
- Exceeded customer satisfaction by finding creative solutions to problems
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Directed claims negotiations within allowable authority
Education
Bachelor of Science - Human Development and Learning
University of Memphis
Memphis, TNSkills
- Microsoft Office
- Customer Service
- Building Strong Relationships
- Training Method Development
- Critical Thinking
- Attention to Detail
- Decision-Making
- Organizational Skills
- Policy interpretation
- Claims investigation
- Claims handling
Certification
- Oklahoma Department of Education, Teaching License grades 1-8
- Prior Oklahoma Insurance Department, Adjuster License: Casualty, Property, and Workers’ Comp.
- Prior Texas Insurance Department, Adjuster License: License: Casualty, Property, and Workers’ Comp.
- AU On-line Micro-Course; The Institutes
Interests
Timeline
Educator
Edmond Public Schools
08.2017 - Current
Senior Claims Adjuster
Allstate Insurance
07.2001 - 11.2006
Bachelor of Science - Human Development and Learning
University of Memphis
Hobbies
- Travel
- Baking
- Avid reader
- Watching Oklahoma City Thunder
Community Involvement
- Member of Waterloo Road Baptist Church
- Oklahoma State Department of Education Curriculum Writing Committee for Social Studies
- Volunteer Regional Food Bank