Summary
Overview
Work History
Education
Skills
Languages
Timeline

Alexia Falcon

Sacramento,CA

Summary

Dedicated professional with a history at Progressive Chiropractic, skilled in HIPAA compliance and demonstrating exceptional customer service. Excelled in improving patient experiences and satisfaction through compassionate care and efficient medical records management. Proven ability to foster trust and streamline operations, enhancing both patient and retail customer interactions.

Overview

9
9
years of professional experience

Work History

Medical Assistant(externship)

Progressive Chiropractic
11.2024 - 02.2025
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.

Retail Worker

Target
04.2023 - 09.2024
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.
  • Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
  • Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
  • Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.

Babysitter

Jose Torres
06.2017 - 07.2022
  • Communicated positively with children and guardians.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Reassured children when upset providing emotional support and stability.

Server

Johnny Rockets Restaurant
06.2016 - 08.2016
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

Certificate - Medical Assistant

UEI College, Sacramento, CA

High School Diploma - General

Luther Burbank High School, Sacramento, CA
06.2016

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Vital signs monitoring
  • Data entry
  • CPR
  • Compassionate
  • Immunization administration

Languages

Spanish
Native or Bilingual

Timeline

Medical Assistant(externship) - Progressive Chiropractic
11.2024 - 02.2025
Retail Worker - Target
04.2023 - 09.2024
Babysitter - Jose Torres
06.2017 - 07.2022
Server - Johnny Rockets Restaurant
06.2016 - 08.2016
UEI College - Certificate, Medical Assistant
Luther Burbank High School - High School Diploma, General

Similar Profiles

CREATE PROFILE
Alexia Falcon