ALEXIA FERREIRAS

• Provided exceptional customer service by taking food and beverage orders, ensuring accuracy and timeliness of delivery
• Demonstrated strong knowledge of menu items, including ingredients and preparation methods, to assist guests in making informed choices
• Collaborated effectively with kitchen staff and management to ensure smooth and efficient operations during peak service times
• Received positive feedback from customers for attentive service, friendly demeanor, and ability to anticipate their needs.

Contact Information:

Manager: Douglas Martinez - (973) 459-6017

• Welcomed customers into the store, served and checked the customers out after they finished
• Counted the cash register at the end of the day and reported what the earnings were for the day
• Helped create social media content for the instagram, Facebook and TikTok page that was made for the store
• Maintained cleanliness of serving area and organized inventory of ice cream toppings
• Assisted in opening and closing duties, including restocking supplies and cleaning equipment
• Scooped and served a variety of flavors of ice cream to customers in a fast-paced environment.

• Supervised and cared for children ages 2-10 in a nurturing and engaging manner
• Prepared and served meals and snacks according to dietary restrictions and preferences
• Engaged children in creative and educational activities such as arts and crafts, reading, and outdoor play
• Maintained a safe and clean environment, including regular diaper changes and bathroom breaks
• Communicated effectively with parents regarding daily activities, any issues or concerns, and child's well-being.

• Provided one-on-one coaching and feedback to players to help them develop their lacrosse fundamentals and strategies during games
• Assisted with player assessment and evaluation to track progress and identify areas for improvement, creating individual development plans where necessary
• Collaborated with coaching staff and parents to promote sportsmanship, teamwork, and a love for the game among youth players in the program.

Contact Information:

Jen Reid - (973)493-1026

• Buisness ran by students to deliver care packages to mainly students in college
• Managed all social media platforms including Facebook, Instagram, and TikTok consistently posting engaging content and monitoring activity
• Created engaging posts for previous customers so they could write what they thought about the product and what could be improved
• Pitched the feedback from the previous customers on what we should continue to do and what needed to be improved.

• Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
• Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
• Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
• Coordinated large parties and events, ensuring seamless service from arrival through departure.