Alexia Grimaldo
Austin,TX
Summary
Dynamic customer service professional with experience at Target, excelling in enhancing customer satisfaction and resolving complaints. Bilingual in English and Spanish, I leverage active listening and advanced inventory management skills to improve order fulfillment accuracy. Proven ability to train new associates and maintain optimal stock levels, ensuring a seamless shopping experience.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Target
11.2024 - Current
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Maintained organized and visually appealing merchandise displays.
- Resolved customer complaints promptly, enhancing satisfaction levels.
- Responded to customer requests for products, services, and company information.
Fulfillment Expert
Walmart
05.2024 - 10.2024
- Processed customer orders efficiently using advanced inventory management systems.
- Coordinated product replenishment to maintain optimal stock levels on sales floor.
- Collaborated with team members to improve order fulfillment accuracy and speed.
- Trained new associates on best practices for packaging and shipping products.
Education
Cma( RNA) -
Baylor Scot
Austin TxHigh School Diploma -
Premier High School
Austin, TX05-2024
Certificate - Medical Field
/
Austin, TX05-2024
Skills
- Customer service
- Call center experience
- language ( fluent in english and Spanish
- Active listening
Certification
Certified medical assistant
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Target
11.2024 - Current
Fulfillment Expert
Walmart
05.2024 - 10.2024
Cma( RNA) -
Baylor Scot
High School Diploma -
Premier High School
Certificate - Medical Field
/