Alexia Hnatowicz
Danvers,MA
Summary
Organized, with extensive hospitality experience and proven history of cultivating top-level service. Empowering leader brings excellent communication skills and commitment to employee wellness. Manages high-performing teams with collaborative support and emotional intelligence. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
3
3
years of professional experience
Work History
Waitstaff
Charter Senior Living
Danvers, MA
02.2024 - Current
- Ensured compliance with all health and safety regulations relating to food service operations.
- Assisted with resolving customer complaints in a professional manner.
- Provided support to the kitchen staff when needed.
- Assisted customers with menu selections according to their dietary needs or preferences.
- Ensured that orders were accurate before they were sent out from the kitchen.
- Ensured that all tables are properly cleared after each guest leaves the dining area.
- Served orders by picking up and delivering customers' choices from kitchen.
- Provided information about menu selections and made recommendations.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Maintained table setting by removing courses, replenishing utensils and refilling drinks.
Waitstaff
Vinwoods Caterers
Ipswich, MA
04.2021 - Current
- Created new systems for efficient order taking and delivery of food items.
- Trained waitstaff to ensure exceptional customer service.
- Monitored staff performance, identified areas of improvement, and provided feedback to employees.
- Ensured compliance with all health and safety regulations relating to food service operations.
- Assisted with resolving customer complaints in a professional manner.
- Provided support to the kitchen staff when needed.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face
- Collaborated with others to discuss new opportunities.
- Recognized by management for providing exceptional customer service.
Restaurant Hostess
Texas Roadhouse Restaurant
Danvers, MA
10.2020 - 01.2021
- Assisted in setting up tables for dining.
- Maintained cleanliness of restaurant area including floors, windows, counters, sinks, and restrooms.
- Assisted in training new employees on proper procedures such as food handling techniques and safety protocols.
- Performed opening and closing duties such as cleaning work areas, restocking items, checking equipment operation.
- Assisted in inventory management tasks such as tracking product levels, rotating stock items.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
Education
Bachelor of Science - Mechanical Engineering
Southern New Hampshire University
Hooksett, NH05-2026
Skills
- Menu Knowledge
- Reservation Management
- Complaint Handling
- Staff Retention
- Organization
- Restaurant Operations
Affiliations
- Gymnastics
Accomplishments
Highschool Gymnastics Captain.
Timeline
Waitstaff
Charter Senior Living
02.2024 - Current
Waitstaff
Vinwoods Caterers
04.2021 - Current
Restaurant Hostess
Texas Roadhouse Restaurant
10.2020 - 01.2021
Bachelor of Science - Mechanical Engineering
Southern New Hampshire University