Alexia James
Oakland,CA
Summary
Personable and upbeat with excellent communication and organizational skills, ensuring smooth guest experiences and efficient table management. Knowledgeable about providing exceptional customer service and multitasking, while handling reservations and seating arrangements. Dedicated to creating welcoming atmosphere and enhancing overall guest satisfaction.
Offering strong interpersonal skills and passion for customer service, well-suited to thrive in busy and dynamic environment. Brings ability to quickly learn and adapt, combined with effective communication and organizational abilities. Ready to use and develop communication and multitasking skills in Dish Washing. role.
Overview
2
2
years of professional experience
Work History
Hostess
Applebee's
05.2023 - 08.2024
- Assisting customers to their seats
- Washing dishes
- Cleaning in the dining area
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Answered customer questions about hours, seating, and menu information.
Cashier
Dollar Tree
10.2023 - 02.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Cashier Assistant
Grocery Outlet Bargain Market
01.2023 - 05.2023
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Worked with other associates to support cashiers and management needs.
Education
No Degree -
Berkeley High School
Berkeley, CA06.2015
Skills
- Front Desk
- Cash Handling
- Host/Hostess
- Restaurant Experience
- Busser
- Serving Experience
- Cleaning Experience
- Retail Sales
- Communication Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Cleaning and sanitation
- Customer service expertise
- Detail-oriented
- Interactive communication skills
Timeline
Cashier
Dollar Tree
10.2023 - 02.2024
Hostess
Applebee's
05.2023 - 08.2024
Cashier Assistant
Grocery Outlet Bargain Market
01.2023 - 05.2023
No Degree -
Berkeley High School
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