Sarah Williams
Louisville,KY
Summary
Multiple years of experience in the customer service industry, mainly in the food industry, bringing high quality service and enthusiastic hospitality to the work environment and to customers. Also skilled in navigating challenging situations and conflict resolution, which my additional experience in childcare and front desk/receptionist roles helped me to build.
Overview
5
5
years of professional experience
Work History
Hostess
Gordon Biersch
Louisville, KY
05.2024 - Current
- Greet customers as they enter the restaurant to make them feel welcome, get menus and silverware rolls ready and lead them to a table based on rotation or based on what they have requested, assist servers with bussing/cleaning tables when needed, assist servers with drinks if needed, get tables ready when there is a large party, maintain bathrooms and make sure stuff is stocked and replace trash bags, wipe down menus, maintain host stand, and take calls and to-go orders
Hostess
Logan's Roadhouse
Louisville, KY
01.2024 - 05.2024
- Greet customers as they enter the restaurant to make them feel welcome, get menus and silverware rolls ready and lead them to a table based on rotation or based on what they have requested, assist servers with bussing/cleaning tables when needed, assist servers with drinks if needed, get tables ready when there is a large party, maintain bathrooms and make sure stuff is stocked and replace trash bags, wipe down menus, fold kids menus, and take calls and to-go orders
Front Desk Receptionist
K.T. Williams Law
Henderson, KY
05.2023 - 08.2023
- I worked full-time at K.T Williams Law at the front desk Monday-Friday
- Answered and made phone calls, mainly related to scheduling appointments
- Microsoft Outlook Calendar was what I used for scheduling appointments
- Used Microsoft Outlook to send summary emails with important information to my coworkers and boss about the phone call
- I entered new clients and information into our contact system, and I was also in charge of mailing or emailing them a welcome letter with a questionnaire to fill out before their appointment
- I completed other small tasks as well, such as scanning and uploading documents to the electronic filing system and making copies
Front Desk Receptionist
K.T. Williams Law
Henderson, KY
06.2022 - 08.2022
- On Mondays and Tuesdays from 8am-5pm, I worked as the front desk receptionist
- I answered and made phone calls, transferred calls, sent emails, scheduled and canceled appointments for clients, and wrote down any important notes from phone calls
- Wednesdays-Fridays from 9am-3pm I worked in a room in the office where my job was to use the client files to update their information in the company's digital contact system for the clients, and for this task I also had to call the clients individually to make sure we had correct and up-to-date information
Hostess
Hometown Roots
Henderson, KY
12.2021 - 08.2022
- Greeted people as they entered the restaurant, got the right amount of utensil rolls and menus ready for the group and walked them to their table, took names for the waitlist when the restaurant was full, and called people when their table was ready
- I also helped move around and reposition tables when there was a larger group needing to be seated
- I helped bus and wipe down tables after people left, and I would also help bring out food orders to tables when the food was ready
- I also helped keep the hostess stand and area clean
Child Care Assistant
One Life Church
Henderson, KY
06.2020 - 08.2022
- I volunteered to help in the childcare at church in the preschool Sunday School class at church (every 3 weeks on Sundays, there were other volunteers that were there the other Sundays)
- I helped entertain the kids and make sure they weren't doing anything they weren't supposed to, helped pass out snacks and water to the kids, made sure the kids didn't get lost when they walked to the bathroom, worked the TV, and helped clean up after the kids if they made a mess or left the toys out
- I also helped comfort the kids that ever got upset or had a conflict with another kid, and if there was a conflict, I helped encourage the kids to resolve it and to treat everyone fairly and kindly
- Additionally, if there was ever a kid that wasn't really playing or socializing with the other kids, I would bring toys or puzzles over to them and try to encourage them to play with the toys or work the puzzles, and I would demonstrate
Front of House Team Member
Chick-fil-A
Evansville, IN
05.2020 - 12.2021
- There were many different tasks that I would work at different times during different shifts (one job at a time, we would swap positions with other workers during a shift)
- I took orders outside in the drive-thru, I brought orders to the cars in the drive thru, I brought orders to the people in the curbside parking lot who had mobile orders, I made drinks, did stuffing (putting the napkins and sauces in the bags), desert making (milkshakes, ice-creams, frosted lemonades and frosted coffees)
- I would also typically have some type of small cleaning task at the end of a shift
- Also small tasks such as making the lemonade and making the tea that goes in the large containers, and also filling up the tea and lemonade containers after making it
- Also filling up the ice bins with the ice from the ice machine
Education
5 Semesters of College - Psychology
University of Louisville
Louisville, KY05-2026
High school diploma -
Henderson County High School
Henderson, KY05.2022
Skills
- Host/Hostess
- Customer service
- Microsoft Outlook
- Microsoft Outlook Calendar
- Front desk
- Babysitting
- Childcare
- Bussing
Affiliations
- Rock climbing - indoors & outdoors
- Social media manager for UofL Climbing Club
- Volunteer at Resilient Families Project program at Hotel Louisville
References
References available upon request.
Timeline
Hostess
Gordon Biersch
05.2024 - Current
Hostess
Logan's Roadhouse
01.2024 - 05.2024
Front Desk Receptionist
K.T. Williams Law
05.2023 - 08.2023
Front Desk Receptionist
K.T. Williams Law
06.2022 - 08.2022
Hostess
Hometown Roots
12.2021 - 08.2022
Child Care Assistant
One Life Church
06.2020 - 08.2022
Front of House Team Member
Chick-fil-A
05.2020 - 12.2021
5 Semesters of College - Psychology
University of Louisville
High school diploma -
Henderson County High School
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