Alexia Johnson
Cottage Grove,MN
Summary
At Hastings Health and Senior Living, I excel in patient care and vital signs monitoring, demonstrating compassion and a strong problem-solving ability. Managed customer complaints at Chipotle, enhancing satisfaction. My leadership at Plato’s Closet ensured precise transactions, showcasing my customer service skills and attention to detail.
Overview
4
4
years of professional experience
1
1
Certification
Work History
CNA
Hastings Health And Senior Living
03.2024 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Service Manager
Chipotle Mexican Grill
03.2021 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed FOH to ensure customers are getting the best service they can while managing the food quality.
Key Holder
Plato’s Closet
06.2020 - 03.2021
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses.
- Resolved customer complaints professionally, resulting in increased customer satisfaction.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor after closing to maintain organized and tidy store.
Education
Associate In Dental Assisting - Dental Assisting
Century College
White Bear Lake, MNAssociate In Applied Science -
Century College
White Bear Lake, MN05.2024
Skills
- Patient Care
- Vital signs monitoring
- Compassion and Empathy
- Complex Problem-Solving
- Bedside manner
- Customer Service
Certification
- CNA - Certified Nurse Assistant
Timeline
CNA
Hastings Health And Senior Living
03.2024 - Current
Service Manager
Chipotle Mexican Grill
03.2021 - Current
Key Holder
Plato’s Closet
06.2020 - 03.2021
Associate In Dental Assisting - Dental Assisting
Century College
Associate In Applied Science -
Century College
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