- Enjoying the art of baking and pastry-making, experimenting with recipes
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Alexia Johnson
Brighton
Summary
Dynamic and detail-oriented professional with proven experience in high-pressure environments, notably at Adam Merkel Restaurants. Excelled in customer service and team collaboration, enhancing customer satisfaction and dining efficiency. Skilled in multitasking and effective time management, adept at improving operational flow and reducing order errors, demonstrating a strong blend of exceptional communication and organizational skills.
Energetic and personable with natural ability to create welcoming environments and foster positive guest experiences. Possesses strong communication and organizational skills essential for coordinating reservations and managing guest interactions. Committed to providing exceptional service and contributing to seamless and enjoyable atmosphere.
Overview
4
4
years of professional experience
Work History
Host /Server Assistant
Adam Merkel Resturants
07.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussed the dining room with keeping dining area ready for every guest.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Food Runner
Cozy Inn
07.2021 - 02.2023
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
Education
High School Diploma -
Bridge Alternative School
Brighton, MI06-2024
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Detail-oriented
- Team player mentality
- Adaptable to change
- Exceptional communication
Interests
Timeline
Host /Server Assistant
Adam Merkel Resturants
07.2024 - Current
Food Runner
Cozy Inn
07.2021 - 02.2023
High School Diploma -
Bridge Alternative School
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