Alexia Kenniebrew
Birmingham,AL
Summary
Service-oriented Customer Support Representative with 4+ years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.
Overview
3
3
years of professional experience
Work History
Customer Support Representative
Intuit Turbo Tax
02.2023 - Current
- Developed and implemented preventive maintenance procedures.
- Helped streamline repair processes and update procedures for support action consistency.
- Liaised with internal teams to resolve customer concerns, escalate issues and serve as company ambassador.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Boosted customer retention rates by building strong rapport and delivering exceptional service.
Customer Support Representative
Computer Generated Solutions, CGS
04.2021 - 06.2023
- Developed and implemented preventive maintenance procedures.
- Helped streamline repair processes and update procedures for support action consistency.
- Liaised with internal teams to resolve customer concerns, escalate issues and serve as company ambassador.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
Education
High School Diploma -
Fairfield High Preparatory School
Fairfield, AL05.2017
Skills
- Emergency Service Coordination
- Employee Computer Support
- Desktop support
- Technical Troubleshooting
- Complaint Handling
- Application support
- Collaborative Team Player
- Help Desk Support
- A Certification
- Organizational Skills
- File Management Software
- Incoming Call Management
Timeline
Customer Support Representative
Intuit Turbo Tax
02.2023 - Current
Customer Support Representative
Computer Generated Solutions, CGS
04.2021 - 06.2023
High School Diploma -
Fairfield High Preparatory School