Alexia McElroy
Franklin,TN
Summary
Detail-oriented professional with expertise in customer service and patient management. Demonstrated success in optimizing patient flow and addressing inquiries promptly, resulting in enhanced patient satisfaction.
Overview
6
6
years of professional experience
Work History
ER Registration Clerk
Tennova/Vanderbilt
Clarksville , TN
10.2025 - Current
- Registered patients by gathering personal and insurance information.
- Verified patient eligibility for services through insurance databases.
- Coordinated patient flow to optimize registration processes.
- Partnered with clinical staff to streamline patient check-in.
- Assisted in resolving patient inquiries regarding registration procedures.
- Greeted patients and verified patient information for registration process.
- Answered phone inquiries regarding hospital services, billing questions and other general information requests from patients or family members.
- Collaborated with medical staff to enhance accuracy in patient registrations.
Customer Service Representative
Patriot Enterprises, LLC
Clarksville, TN
05.2025 - 10.2025
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with inquiries and provided tailored information on products and services to enhance their experience.
- Resolved complaints by identifying root causes and recommending effective solutions, improving customer retention.
- Processed orders and handled returns to maximize customer satisfaction and loyalty.
- Collaborated with team members to improve service delivery and streamline processes.
- Provided feedback to management on customer trends and service improvements.
Customer Service Representative
North South Consulting Group, LLC
Clarksville, TN
01.2024 - 09.2025
- Cultivated strong customer relationships through personalized assistance and tailored support.
- Guided customers in product selection and facilitated ordering, billing, returns, exchanges, and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Collaborated with other departments to resolve complex issues and deliver effective customer solutions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Customer Service Representative
Ambassador Personnel
Clarksville , TN
09.2024 - 05.2025
- Remained calm and professional in stressful circumstances and effectively defused tense situations.
- Cultivated customer relationships that fostered repeat business.
- Enhanced customer satisfaction by resolving issues with expert and friendly service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Shared insights with management on customer trends and service enhancements.
Customer Service Representative
FCRTTEC
Clarksville, TN
03.2020 - 11.2021
- Provided exceptional customer service to ensure customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Fostered positive relationships with customers through friendly interactions, contributing to a welcoming service environment.
- Asked probing questions to identify service needs and accurately entered information into electronic systems, enhancing customer interactions.
- Identified opportunities for upselling additional products or services based on customer needs.
- Gathered customer feedback through surveys and analyzed data to inform improvements in customer service practices.
Education
High School Diploma -
Lebanon High School
Lebanon TN05-2018
Skills
- Patient registration
- Insurance verification
- Appointment scheduling
- HIPAA compliance
- Patient management
- Medical record management
- Record maintenance
- Data accuracy
- Patient confidentiality
- Healthcare administration
- Client management
- Attention to detail
Timeline
ER Registration Clerk
Tennova/Vanderbilt
10.2025 - Current
Customer Service Representative
Patriot Enterprises, LLC
05.2025 - 10.2025
Customer Service Representative
Ambassador Personnel
09.2024 - 05.2025
Customer Service Representative
North South Consulting Group, LLC
01.2024 - 09.2025
Customer Service Representative
FCRTTEC
03.2020 - 11.2021
High School Diploma -
Lebanon High School