Cathy Williams
Globe,AZ
Summary
Skilled in insurance verification and patient confidentiality, I excel in high-pressure environments, evidenced by my tenure at Cameron Regional Medical Center. My adaptability and commitment to HIPAA compliance have streamlined patient registration processes, enhancing patient satisfaction. Proven ability to manage multiple tasks efficiently, I bring a blend of technical expertise and compassionate care to every role.
Overview
24
24
years of professional experience
Work History
ER Registration Clerk
Cameron Regional Medical Center
Cameron, MO
08.2023 - 12.2024
- Provided support for other departments when needed during peak times such as admissions and discharges.
- Answered phone inquiries regarding hospital services, billing questions and other general information requests from patients or family members.
- Ordered and maintained supply inventory for medical office.
- Maintained current knowledge of departmental policies, procedures, regulations, laws. related to the registration process.
- Monitored office supplies inventory and placed orders when necessary.
- Responded quickly to changes in workload due to fluctuations in patient volume.
- Communicated with patients with compassion while keeping medical information private.
- Verified insurance coverage and obtained authorizations as needed.
- Worked collaboratively with medical staff to ensure accuracy in patient registrations.
- Assisted in maintaining a safe environment by following safety protocols at all times.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Reviewed daily reports for accuracy and completeness of data entry.
- Entered patient demographic and financial data into computer system accurately.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
ER Technician
North Kansas City Hospital
NKC, MO
06.2002 - 11.2019
- Stocked and replenished patient care areas with appropriate supplies.
- Collected and compiled data to document performance or assess program quality.
- Collaborated with nursing staff to ensure quality patient care.
- Responded quickly to emergencies by utilizing appropriate assessment techniques, triage protocols and stabilization measures.
- Educated patients about their treatment plan including medications, diet modifications and follow up appointments.
- Operated a variety of diagnostic equipment such as EKG's, oxygen saturation monitors, blood pressure cuffs, glucometers and pulse oximeters.
- Filled in for unit secretaries, preparing paperwork and obtaining payments when needed.
- Participated in continuing education programs to maintain professional competency.
- Built strong and trusting rapport with clients and loved ones.
- Safely transferred patients to wheelchair or stretchers for transportation to other departments.
- Monitored health and well-being of clients and reported significant health changes.
- Worked on variety of projects to provide supplemental support to unit staff and enhance department.
- Restocked supplies and cleaned equipment between patients.
- Conducted patient assessments under supervision of staff nurses and physicians.
- Monitored patients' condition and reported changes in status or acuity to nurses.
- Provided emotional support for family members throughout difficult situations associated with illness or injury.
- Facilitated communication patients, visitors, nurses, physicians and other hospital personnel.
- Provided emergency life-saving measures as needed for cardiac arrest, respiratory failure and shock victims.
- Maintained accurate records of patient data, treatments and medications.
- Offered information, support and comfort to patient families.
- Assisted with CPR and airway clearing procedures during emergencies.
- Triaged patients to award priority to patients with more severe complications.
- Collected blood samples for lab analysis to diagnose disease or screen for health problems.
- Documented patient information accurately in electronic health records.
- Took blood pressure measurements and reported to nurse or physician if above or below normal levels.
- Maintained compliance with HIPAA protocols to safeguard patient privacy.
- Assisted physicians in the diagnosis of medical conditions.
- Actively participated in department meetings providing feedback on process improvements for increased efficiency.
- Escorted patients before and after surgical procedures.
- Assisted with customer requests and answered questions to improve satisfaction.
Dialysis Patient Care Technician
Renal Care Group
Miami, AZ
06.2001 - 08.2002
- Assessed patient response to prescribed therapies and reported any changes in condition to physicians or nurses.
- Adjusted settings or positions of medical equipment.
- Provided emotional support and guidance to patients undergoing dialysis treatment.
- Collected blood samples from patients for laboratory analysis.
- Trained new dialysis technicians on machine operation and patient care procedures.
- Ensured that all safety guidelines were followed while providing treatment to patients.
- Recorded observations and baseline measurements to maintain accurate medical records.
- Followed infection control measures when cleaning and attaching hemodialysis machine to access sites like fistulas, catheters, and grafts.
- Administered medications as prescribed by the overseeing physician during dialysis sessions.
- Cleaned medical equipment or facilities.
- Documented patient information accurately in electronic health records.
- Managed inventory of dialysis supplies and reordered as necessary.
- Conducted pre- and post-treatment assessments of patients, including vital sign monitoring.
- Reported unusual occurrences or changes in patient status immediately to supervisor or nurse on duty.
- Assisted in the development of quality improvement initiatives for dialysis services.
- Monitored patient reactions and machine operation during dialysis treatment.
- Instructed patients in use of assistive equipment.
- Performed routine maintenance on dialysis machines and related equipment.
- Participated in training programs designed to increase knowledge of clinical procedures.
- Assisted in the preparation of dialysis equipment and supplies for treatments.
- Took and documented patient temperature, blood pressure, pulse and respiration rates before and after dialysis treatment.
- Eased patients' anxiety by explaining dialysis procedures and dialysis machine operations.
- Calculated and adjusted dialysis machine settings based on patient prescriptions.
- Provided emotional support to patients undergoing dialysis treatments.
- Documented all patient information accurately in their medical records.
- Primed dialyzer with saline or heparinized solutions and followed formula directions when preparing dialysate.
- Performed routine maintenance on dialysis equipment to ensure optimal functionality.
- Conducted pre-dialysis assessments including measurements of weight, temperature, pulse rate and respiration rate.
- Sustained hemodialysis workflow by inventorying and restocking needed equipment and supplies.
- Discontinued dialysis treatment according to established procedures.
- Initiated and terminated reverse osmosis water system and performed water quality monitoring tests prior to dialysis initiation.
- Coordinated scheduling of patient appointments to optimize clinic workflow.
- Set up and operated dialysis machines to provide patient care.
- Participated in continuous education to stay updated on dialysis technology advancements.
- Inspected equipment and conducted safety checks on equipment and instruments to maintain high-quality control standards.
- Transported patients to and from rooms and prepared for treatments according to individual specifications.
- Assisted patients in understanding the dialysis process and answering their questions.
- Performed routine sterilization, cleaning, and maintenance of hemodialysis machines and equipment.
- Maintained a clean and organized work environment in compliance with healthcare regulations.
- Ensured strict adherence to safety protocols and infection control measures.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Instructed patients and caregivers on how to appropriately use breathing machines at home to obtain necessary symptom relieve.
- Helped maintain a clean environment throughout the facility by wiping down surfaces between patient visits.
- Responded to and managed emergency situations during dialysis treatments.
- Provided assistance with activities of daily living such as bathing, eating, dressing, grooming and ambulation when necessary.
- Educated patients on home care instructions post-treatment, including diet restrictions, medication schedules.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Used restrictive devices and patient-shielding techniques to minimize patient and staff radiation exposures.
- Calibrated dialysis machines according to established protocols prior to use.
- Collaborated with healthcare team to develop individualized care plans for patients.
- Responded promptly to emergency situations involving medical distress or injury.
- Answered questions posed by patients regarding their treatment plan or general health concerns.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
High School Diploma -
Douglas High School
Douglas, AK06-1981
Skills
- Insurance verification
- Medical billing
- HIPAA compliance
- Patient registration
- Appointment scheduling
- Patient confidentiality
- Patient database maintenance
- Medical office management
- Patient intake procedures
- Maintain records
- Patient consent verification
- Medical charting
- Telephone etiquette
- Information processing
- Organization and time management
- Self motivation
- Outpatient procedures
- Professionalism
- Current procedural terminology (CPT)
- Documentation and recordkeeping
- Document preparation
- Heartsaver first aid CPR AED (first aid CPR AED)
- Electronic recordkeeping
- Prioritizing tasks
- Transcription skills
- Multitasking capacity
- Medical terminology
- Adaptability and flexibility
- Patient health information Access
- Initial trauma life support
Timeline
ER Registration Clerk
Cameron Regional Medical Center
08.2023 - 12.2024
ER Technician
North Kansas City Hospital
06.2002 - 11.2019
Dialysis Patient Care Technician
Renal Care Group
06.2001 - 08.2002
High School Diploma -
Douglas High School