Susan Gaytan
Brawley,CA
Overview
4
4
years of professional experience
Work History
ER Registration Clerk
Pioneers Memorial Healthcare District
Brawley, CA
04.2023 - Current
- Verified insurance coverage and obtained authorizations as needed.
- Greeted patients and verified patient information for registration process.
- Collected co-payments and other payments from patients.
- Entered patient demographic and financial data into computer system accurately.
- Worked collaboratively with medical staff to ensure accuracy in patient registrations.
- Answered phone inquiries regarding hospital services, billing questions and other general information requests from patients or family members.
- Followed up on outstanding registration issues promptly to ensure smooth operations of the ER department.
- Accurately completed all necessary paperwork related to patient registration process such as forms, consent documents.
Associate
Bath and Body Works, Limited Brands
El Centro, CA
08.2021 - 04.2022
- Built and maintained relationships with peers and upper management to drive team success.
- answered incoming calls to provide store products and service information.
- Assisted teammates with sales processing tasks to meet daily sales goals.
- Supported office administrative needs with timely, knowledgeable clerical assistance to maximize team's performance.
- Applied strong communication and closing skills to achieve demanding goals.
- Cashiering experience.
Massage Therapist
Imperial Valley Chiropractic
Imperial, CA
01.2021 - 04.2021
- Delivered high-quality administration and customer service.
- Followed HIPAA.
- Entered patient information into the system to keep all records up to date.
- Supported administrative and healthcare staff.
- Bilingual
- Scheduled appointments for patients via phone and in person.
- Collected forms, copied insurance card, and coordinated patients' information for billing processing.
Education
Licensed Massage Therapist - Massage Therapy
Everest College - Anaheim
Anaheim, CA06-2014
High School Diploma -
Brawley Union High School
Brawley, CA05-2012
Skills
- Patient Registration
- HIPAA Compliance
- Appointment Scheduling
- Medical Billing
- Insurance Verification
- Medical Terminology
- PBX
- Affinity
- Cerner
- Appointment Setting
- Relationship Building
- Computer Proficiency
- Office Coordination
- Outpatient Procedures
- Payment Plan Options
- Insurance Authorizations
- Professionalism
- Pineapple payment system
Timeline
ER Registration Clerk
Pioneers Memorial Healthcare District
04.2023 - Current
Associate
Bath and Body Works, Limited Brands
08.2021 - 04.2022
Massage Therapist
Imperial Valley Chiropractic
01.2021 - 04.2021
Licensed Massage Therapist - Massage Therapy
Everest College - Anaheim
High School Diploma -
Brawley Union High School