Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alexia Molina

1405 Macon St,NV

Summary

Proactive Collections Agent with extensive experience in repayment plan negotiations and customer account management. Proven success in delivering exceptional customer service, mentoring team members, and enhancing operational efficiency. Strong skills in payment processing, cash reconciliation, and resolving customer concerns to promote loyalty.

Overview

6
6
years of professional experience

Work History

Collections Agent

Nordstrom
12.2021 - 03.2023
  • Negotiated with account holders to devise repayment plans and minimize collections receivables.
  • Processed payments and applied to customer balances.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Maintained high volume of calls and met demands of busy and productive group.

Assistant Manager

Cricket Wireless
11.2018 - 10.2021
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Sales Expert

Sprint
06.2017 - 10.2018
  • Improved overall customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Mentored junior team members, sharing best practices to enhance their selling techniques and overall performance.
  • Delivered engaging product demonstrations that showcased unique value propositions to prospective customers.
  • Exceeded sales targets consistently by identifying new opportunities and successfully closing deals.

Education

High School Diploma -

Chaparral High School
Las Vegas, NV
06-2012

Skills

  • Payment Arrangement
  • Skip Tracing
  • Collections processing
  • Account Management

Languages

Spanish
Native or Bilingual

Timeline

Collections Agent

Nordstrom
12.2021 - 03.2023

Assistant Manager

Cricket Wireless
11.2018 - 10.2021

Sales Expert

Sprint
06.2017 - 10.2018

High School Diploma -

Chaparral High School

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Alexia Molina