ALEXIA MOTA DE OLIVEIRA VARGAS
Berkeley Heights,New Jersey -
Summary
Client-focused professional committed to upholding company standards through effective communication and problem-solving. Experienced in optimizing operations to better serve client needs and building strong relationships.
Overview
7
7
years of professional experience
Work History
Client Service Executive
USTAY
12.2022 - 10.2024
- Manage client accounts and maintain relationships
- Assist clients with inquiries and support
- Provide product/service information and guidance
- Coordinate with internal teams for client needs
- Ensure client satisfaction and follow up on feedback
- Resolve issues and troubleshoot problems
Au Pair
International Cultural Exchange Program
Howell Township, NJ
11.2021 - 11.2022
- Cared for one infant and two toddlers
- Facilitated cultural exchange by sharing my language and customs while immersing myself in the host family’s culture
- Adapted to challenging situations and resolved conflicts with patience and practical problem-solving skills
- Developed strong communication skills to interact with the host family
Executive Assistant
CBF - Brazilian Soccer Federation
Brazil
06.2017 - 10.2018
- Managed the Executive's calendar for optimal customer service and communication.
- Coordinated meetings and travel arrangements, ensuring effective teamwork and scheduling.
- Produced clear, professional communications for international football clubs, engaging diverse stakeholders.
- Analyzed and presented data clearly to facilitate informed decision-making and effective communication.
Education
English for Career Development -
University of Pennsylvania
United States01.2022
Bachelor's degree - Business Administration and Management
Estacio De Sa University
Brazil01.2019
Skills
- Teamwork
- Customer Service
- Cultural Awareness
- Problem-Solving
- Interpersonal Communication
- Flexibility
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
French
Elementary
Timeline
Client Service Executive
USTAY
12.2022 - 10.2024
Au Pair
International Cultural Exchange Program
11.2021 - 11.2022
Executive Assistant
CBF - Brazilian Soccer Federation
06.2017 - 10.2018
English for Career Development -
University of Pennsylvania
Bachelor's degree - Business Administration and Management
Estacio De Sa University