Alexia Nava
Burleson,Texas
Summary
Experienced with team supervision, conflict resolution, and overseeing daily operations. Utilizes leadership and problem-solving skills to maintain a good and successful shift. Track record of fostering teamwork and enhancing productivity and guest satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Manager
Racetrac Petroleum, Crowley, TX
08.2023 - Current
- Currently employed as Shift Manager at Racetrac.
- Here, I have kept my previous skills of customer service and cleaning in shape, as well as my previous skills with proper food safety and handling
- Along with these, I have also earned the proper licensing to sell tobacco products and alcoholic beverages over-the-counter, as well as ensuring that I am pushing my hard-work ethic to the max and keeping guest satisfaction as my number one priority
- In regards to my position as Shift Manager, I am also tasked with ensuring my associates are outputting their knowledge and skills correctly, as well as keeping track of our store conditions and cleaning in a timely manner
- With this position, I am also familiar with lotto/lottery sales, checking in supply trucks and vendors, and ensuring that inventory counts are correct
- I manage both 2nd Shift and 3rd (overnight) Shift
- Initially hired as a Guest Service Associate, earned promotion by April 2024.
Sandwich Artist/Closing Manager
Subway, Fort Worth, TX
04.2022 - 08.2023
- My service at Subway was a full-time Sandwich Artist and Closing Manager
- As a Sandwich Artist, I was given the task of completing orders for incoming customers, making sure that I carry out my service to their liking, as well as handling payments and the register afterwards
- Here, I’ve furthered my knowledge of customer service, made use of my cleaning and sanitation skills, counting money and operating a register, as well as problem solving skills involving sales and customers
- As a Closing Manager, I was also required to prepare and close our location on scheduled days
- Many times I was also required to train new staff and ensure that they were giving their best output at our location
- I began this job as a part-time Sandwich Artist, but eventually worked full-time after a month with the franchise
- Earned promotion in July of 2022
Park Services
Six Flags Over Texas, Hurricane Harbor, Arlington, TX
06.2021 - 08.2021
- My service here was a full-time Park Services worker
- I attained the knowledge of cleaning and sanitation of public spaces, preparing them for later use for the next visitor, and helping out with any issues that a visitor would bring forth
- This included sweeping floors and picking up trash inside and around the park, throwing garbage away into a compactor and replacing trash bags as often as needed, cleaning public areas such as the restrooms and dining areas, as well as catering to any problems or services concerning visitors in the park.
Education
High School -
Crowley High School
Crowley, TX01.2023
Skills
- Problem Solving
- Basic Mathematics
- Customer Service
- Communication
- Time Management
- Cleaning and Sanitation
- Food Service and Preparation
- Critical Thinking
- Alcohol and Tobacco Sales
- Shift Management
- Merchandising
Certification
- Texas Alcoholic Beverage Commission (TABC) Seller Certification
- Valid Until August16th,2025
Timeline
Shift Manager
Racetrac Petroleum, Crowley, TX
08.2023 - Current
Sandwich Artist/Closing Manager
Subway, Fort Worth, TX
04.2022 - 08.2023
Park Services
Six Flags Over Texas, Hurricane Harbor, Arlington, TX
06.2021 - 08.2021
High School -
Crowley High School