Tyquenesha Lewis
Griffin,GA
Summary
I have proven leader in management, adept at inventory control and customer service, with a track record of enhancing team performance at Crown Lift Truck. Leveraged problem-solving skills and adaptability to resolve customer complaints, boosting satisfaction. Excelled in relationship building, significantly contributing to sales revenue growth through effective team training and mentorship.
I have experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
I've experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
4
4
years of professional experience
Work History
Shift Manager
RACETRAC
10.2020 - 01.2021
- Lottery handling
- Delegating responsibilities to staff members and ensuring they complete them efficiently and accurately
- Keeping track of inventory and making sure every area is fully stocked
- Ordering supplies as necessary and coordinating product deliveries with suppliers
- Covering the responsibilities of staff members who are unable to work their shift
- Addressing customer complaints and satisfying their needs in a professional manner
- Maintaining a safe and respectful work environment for all staff, which may include settling disputes between employees
- Balancing the cash drawer at the end of a shift and recording sales numbers if applicable to their employer
- Opening or closing the business when working the first or last shifts of the day
- Communicating ongoing tasks or issues to the following shift manager
- Training new employees
- Educating the staff on safety guidelines, customer service and standards for cleanliness
- Communicating with staff regarding new company procedures, sales incentives and product information
- Monitoring compliance with safety standards and federal, state and company guidelines
- Setting performance goals with teams members and encouraging them to meet those goals
Co Manager
RaceTrac
01.2021 - 06.2022
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
- Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
- Acted as a key liaison between employees and management, facilitating open communication channels and addressing concerns in a timely manner.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Cross-trained existing employees to maximize team agility and performance.
- Managed and motivated employees to be productive and engaged in work.
Parts Customer Care Representative
Crown Lift Trucks
06.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigated multiple computer systems and applications to find information.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- helped keep control of inventory and
- Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Work with Service and Sales for large multimillion dollar accounts and assist with getting the customers the parts they need in a timely manner.
- Track department performance by Power BI to oversea daily progress and seek improvement opportunities.
- Participated in ongoing training sessions to enhance skills and stay current on industry best practices.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory control for parts and supplies, minimizing downtime due to unavailable resources.
- Managed inventory ordering process, reducing shortages and overstock situations by accurately forecasting production needs.
Education
High School Diploma -
South Delta High School
Rolling Fork, MS05.2014
University of Arkansas
Pine BluffSkills
- Works well under pressure
- Good communication skills
- Problem solving
- Time management
- Adaptability
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Relationship building
- Payment processing
- Inventory control
- Order processing
- Invoice processing
- Inventory management
- Returns processing
Timeline
Parts Customer Care Representative
Crown Lift Trucks
06.2022 - Current
Co Manager
RaceTrac
01.2021 - 06.2022
Shift Manager
RACETRAC
10.2020 - 01.2021
University of Arkansas
High School Diploma -
South Delta High School
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