Ashley Morris
Ft. Pierce
Summary
Dynamic professional with a proven track record at RaceTrac, excelling in customer service and sales strategies. Leveraged excellent communication skills to boost customer satisfaction and achieve sales goals. Proficient in electronic health records and patient education, enhancing clinic operations and patient care. Recognized for problem-solving abilities and fostering positive relationships.
Overview
9
9
years of professional experience
Work History
Sales Associate
RaceTrac
07.2021 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained store cleanliness and organization, ensuring compliance with safety standards.
- Operated cash register efficiently, processing transactions accurately and quickly.
- Collaborated with team members to achieve sales goals and improve customer service.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Medical Assistant
HCA
09.2017 - 05.2020
- Assisted healthcare providers with patient examinations and procedures, ensuring efficient workflow.
- Managed patient scheduling and follow-up appointments to enhance clinic operations.
- Monitored and recorded vital signs, ensuring accurate documentation in electronic health records.
- Educated patients on treatment plans and medication instructions, improving patient understanding and compliance.
- Trained new medical assistants on clinic protocols, fostering a collaborative work environment.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Prepared lab specimens for diagnostic evaluation.
Medical Assistant
Jupiter Medical Group
07.2016 - 07.2017
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Improved clinical workflow with introduction of electronic health records system.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Education
Graduate Certificate - Medical
Fortis College
Port St. Lucie, FL05-2016
Skills
- Customer service
- Sales strategies
- Product knowledge
- Electronic health records
- Patient education
- Vital signs monitoring
- Medical procedures assistance
- Time management
- Communication skills
- Listening skills
- Problem-solving skills
- Excellent people skills
Timeline
Sales Associate
RaceTrac
07.2021 - Current
Medical Assistant
HCA
09.2017 - 05.2020
Medical Assistant
Jupiter Medical Group
07.2016 - 07.2017
Graduate Certificate - Medical
Fortis College