Alexia Panzarino
Bartlett,IL
Summary
Motivated and detailed, orientated, medical assistant with additional certifications in basic life support (BLS) and dementia care, as well as a certified nursing assistant (CNA) with a certificate in phlebotomy, experienced in administrative and receptionist roles, bringing strong organization, skills, multitasking ability, and a professional demeanor committed to delivering compassionate care and providing excellent support in both healthcare and office settings experience with Venipuncture and blood sample collection utilizing precise techniques to ensure patient, comfort and accurate specimen, handling knowledge of laboratory protocols and patient care standards .
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager
Legendary Legacy Healthacre
Chicago, Illinois
01.2025 - Current
- Coordinated staff schedules to maintain optimal coverage and support.
- Implemented training programs for new employees on policies and procedures.
- Monitored compliance with health regulations and quality standards.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
Secretary
AJD Concrete corp
South Elgin, Illinois
11.2022 - 12.2024
- Organized and maintained filing systems for project documents and contracts.
- Scheduled appointments and meetings for management and project teams.
- Assisted with preparing reports and presentations for client meetings.
- Managed office supplies inventory and placed orders as needed.
- Handled incoming calls and directed inquiries to appropriate personnel.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Greeted visitors and directed to appropriate location or person.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Assisted with accounts receivable and accounts payable functions.
Assistant
Salon on State and Spa
Geneva , IL
04.2024 - 08.2024
- Assisted clients with scheduling appointments and managing bookings efficiently.
- Maintained cleanliness and organization of treatment rooms and common areas.
- Prepared and stocked products for stylists and spa technicians daily.
- Supported salon staff with customer service tasks during peak hours.
- Handled client inquiries, providing information about services and promotions.
- Collaborated with team members to ensure a positive client experience.
- Greeted visitors, clients and guests in a professional manner.
- Organized and maintained filing systems for documents and records.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Developed positive relationships with internal customers through effective communication techniques.
Education
Phlebotomy Training Specialist
Schaumburg, IL01-2025
High School Diploma -
Saint Charles North
Saint Charles, ILHigh School Diploma -
Pennfoster
Pennsylvania Certified Nursing Aid -
Blue Rock Healthcare Training
Skills
- Patient care
- Health regulations compliance
- Appointment scheduling
- Anatomy
- Sanitation and sterilization
- Communication
- Team building
- Time management
- Organizational and time management
Certification
- Phlebotomy
- Medical Assisting
- CNA
- BLS
- Dementia Care
Timeline
Manager
Legendary Legacy Healthacre
01.2025 - Current
Assistant
Salon on State and Spa
04.2024 - 08.2024
Secretary
AJD Concrete corp
11.2022 - 12.2024
Phlebotomy Training Specialist
High School Diploma -
Saint Charles North
High School Diploma -
Pennfoster
Certified Nursing Aid -
Blue Rock Healthcare Training
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