Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shaquela Ross

Flint,MI

Summary

Compassionate and dedicated CNA with extensive experience at Hope Shores, skilled in patient care and vital signs monitoring. Proven ability to enhance patient satisfaction through empathetic communication and effective care plan implementation. Committed to maintaining confidentiality and upholding infection control practices while fostering positive relationships with patients and families.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Manager

Taco Bell Restaurant
03.2017 - Current

Open & Close Store

Counts

Truck orders

CNA

Hope Shores
08.2024 - 06.2025
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
  • Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
  • Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
  • Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Transported patients between rooms and appointments or testing locations.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Documented patient information and care activities in electronic health record.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
  • Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
  • Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Delivered high-quality care to Type patients in hospital facility.
  • Supported needs of Number+ residents under long-term care.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Contributed to successful discharge planning through coordination with social services and rehabilitation facilities.
  • Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.

Dietary Aide

Hurley Medical Center
08.2024 - 06.2025
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
  • Followed all food safety regulations while preparing meals for patients.
  • Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
  • Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
  • Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
  • Maintained strict levels of cleanliness for tables, floors, and prep areas.
  • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
  • Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
  • Arranged tray and or table settings with proper tableware, condiments, and tray card.
  • Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
  • Discarded outdated food products and maintained waste disposal procedures.
  • Delivered nourishment and supplements to nurse station for distribution to specific residents.
  • Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
  • Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
  • Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
  • Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
  • Streamlined meal assembly processes for faster service without compromising quality or accuracy.
  • Assisted dietitians in monitoring patient progress, adjusting meal plans as needed based on feedback from healthcare providers.
  • Participated in regular team meetings to discuss performance goals, address challenges, and share best practices for continued growth and improvement.
  • Reduced food waste through careful portioning, inventory management, and creative use of leftover ingredients.
  • Upheld efficiency of meal services by pre-setting tables before patients arrived.
  • Participated in ongoing training programs to stay current on best practices in nutrition support services and foodservice operations.
  • Monitored food temperatures during storage and serving, ensuring safety and compliance with regulations.
  • Supported kitchen in managing dietary emergencies, ensuring patient needs were met promptly and accurately.
  • Prepared special dietary meals to meet individual patient needs, promoting better health outcomes.
  • Assisted in menu planning to cater to diverse patient dietary restrictions, ensuring balanced nutrition.
  • Trained new staff on dietary guidelines and kitchen procedures, elevating team competency levels.
  • Assisted in creating nutritional education materials for patients, fostering better understanding of healthy eating habits.
  • Engaged with patients to receive direct feedback on meals, using insights to improve meal plans.
  • Conducted inventory checks and placed orders for kitchen supplies, ensuring uninterrupted operations.
  • Ensured timely meal delivery to patients, enhancing their dining experience and satisfaction.
  • Adapted quickly to changes in dietary guidelines, ensuring compliance with latest health standards.
  • Enhanced team morale by fostering collaborative work environment, leading to improved productivity.
  • Participated in regular training on food safety and dietary trends, staying ahead in nutritional knowledge.
  • Reduced meal preparation times by optimizing kitchen operations, without compromising food quality.
  • Improved patient nutrition with carefully planned and prepared meals according to dietary needs.
  • Maintained strict hygiene standards in kitchen, significantly reducing cross-contamination risks.
  • Implemented feedback mechanisms for patients on meal quality, driving continuous improvement.
  • Organized kitchen workflows, enabling team to prepare meals more efficiently.
  • Streamlined meal preparation processes, cutting down on waste while ensuring quality.
  • Collaborated with healthcare professionals to update patient diets, aligning with treatment plans.
  • Enhanced patient meal satisfaction by providing personalized meal options within dietary constraints.
  • Cleaned and organized kitchen, dining and service areas.
  • Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
  • Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Monitored food quality and freshness throughout day.
  • Adjusted food preparation methods in accordance with customer requests.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
  • Utilized POS system to receive and process food and beverage orders.
  • Processed customer payments and balanced cash drawers.
  • Kept register accurate through correct billing, payment processing, and cash management practices.

Education

Beecher Adult Alternative
Flint, MI

Skills

Time management

Patient care

Vital signs monitoring

Compassion and empathy

Bathing assistance

Attention to detail

HIPAA compliance

Feeding assistance

Basic life support

Dressing assistance

Maintaining confidentiality

End-of-life care

Compassionate communication

Emotional support

Patient transfers

Complex Problem-solving

Emergency response

Clinical documentation

Medication administration

Problem-solving

Wound care

Multitasking and organization

Critical thinking

Team collaboration

Active listening

Conflict resolution

Flexibility and adaptability

Patient advocacy

Physical stamina

Health monitoring

Cultural sensitivity

Toileting assistance

Lifting and transferring

Infection control practices

Patient hygiene assistance

Medication assistance

Reliable team player

Recording vital signs

Safety precautions

Collecting vital signs

Bedside manner

Compassionate

Patient lifting

Electronic charting

Patient-focused care

Compassionate caregiver

Geriatric care

Direct patient care

Mobility assistance

Supporting personal needs

Ambulation assistance

Companionship and emotional support

Documenting behaviors

Responding to emergencies

Patient relationship building

Medical terminology

Light housekeeping

Inpatient care

Adaptable

Patient assessments

Healthcare ethics

Specimen collection

Trustworthy companion

Patient management

Valid state driver's license

Patient relations

Activity planning

Quality assurance

Care plan implementation

Condition monitoring

Preparing meals

Reliable transportation

Feeding assistance expert

Meal planning

Certification

Certified Nursing Assistant

Direct Care Professional

Timeline

CNA

Hope Shores
08.2024 - 06.2025

Dietary Aide

Hurley Medical Center
08.2024 - 06.2025

Manager

Taco Bell Restaurant
03.2017 - Current

Beecher Adult Alternative
Shaquela Ross