Logan Gettings
Levittown
Summary
Reliable Man with a strong work ethic and proven track record of meeting deadlines and exceeding customer expectations. Exceptional communication skills to build customer rapport and ensure satisfaction.
Overview
8
8
years of professional experience
Work History
Manager
Restaurant Depot
Farmingdale
10.2024 - Current
- Ensured compliance with regulatory requirements and industry standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with industry regulations and company policies.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed and implemented strategic plans to achieve company objectives.
Market Delivery Associate
Lowes Distribution Center
Bethpage
04.2024 - 10.2024
- I work in an office that strictly deals with appliances and delivers them from every Lowe's location on Long Island to anywhere on Long Island and Queens.
- I call the customer before and after the delivery to inform them of the expectations, and then again to see how the delivery went.
- If there is a problem, I handle it, whether by calling the manufacturer or dealing with it in-house, getting a new appliance out there to swap out parts or for a whole new appliance.
- During any downtime, I run a few reports for the previous day, current day, and next day for the office.
- Maintained accurate logbook of deliveries and pick-ups.
- Notified customers prior to arrival of goods or services at their locations.
- Provided friendly customer service when interacting with clients during deliveries.
- Communicated with dispatch regarding any changes in route schedule or delivery times due to traffic delays, weather conditions.
Customer Service Representative
Lowes Home Improvment
Hicksville
12.2022 - 04.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- In my role, I am responsible for meticulously conducting inventory counts and providing excellent customer service.
- I ensure that products are neatly arranged on the shelves and accurately input product counts into our system to keep track of our inventory levels and determine our daily ordering needs.
- When I'm not in my department, I also take on the responsibility of training other associates on how to operate the propane-powered machines that we use throughout our store.
- Developed strong relationships with customers by providing personalized assistance and support.
Front End Supervisor
Home Depot
Levittown
02.2019 - 12.2022
- I would be involved with properly training new hires in my department, and if I am knowledgeable in another department, I would also help train those associates in their roles
- In my role, I was responsible for providing exceptional customer service by addressing various issues, such as delivery problems and online order discrepancies. I meticulously managed all online orders, ensuring their accuracy and condition upon arrival. Should any issues arise, I promptly reprocessed the orders to alleviate any inconvenience to the customers, sparing them from having to engage with third-party companies.
- I oversaw the loading of our delivery trucks in the early morning hours If I didn't do it myself, meticulously ensuring that all deliveries were properly loaded and arrived at our customers' doors at the scheduled times. In the event of any hiccups, I took immediate action, utilizing our company's delivery rental to swiftly address the issue and minimize disruption for our valued customers.
- When the COVID-19 pandemic forced us to close our physical store to the public, we seamlessly transitioned to curbside operations. Throughout this transition, I was hands-on, ensuring the smooth operation of our curbside service. I actively coordinated with all store associates to streamline the fulfillment of orders, as this required an uncharacteristic level of involvement from our team to ensure the continuation of exceptional service despite the challenging circumstances.
Front End Supervisor
QuickChek
Bethpage
11.2017 - 01.2019
- I will be responsible for managing all the supplies and inventory of the store.
- Ensuring accurate accounting of all the money in the safe.
- I will oversee the timely and quality delivery of all supplies.
- I will ensure that my associates are well-trained and knowledgeable about new protocols and requirements.
- I will schedule monthly meetings with the entire staff at the location and train managers for other locations.
- During the store managers' yearly and quarterly meetings, I will need to provide coverage for multiple stores, including my own.
- Helping the customers in the front of the store and as well in the deli area of the store throughout the day
Education
High School Diploma -
Division Avenue Senior High School
Levittown, NY06-2018
Culinary - Liberal Arts And General Studies
Nassau Boces GC Tech
Levittown, NY06-2018
Skills
- Deadline Adherence
- Order Verification
- Equipment Operation
- Payment Collection
- Quality Assurance
- Package scanning
- Dispatch Communication
- Retail Logistics
- Stocking and Inventory
- Dependable and reliable
- Heavy Lifting
- Shipping and packaging
- Trip planning
- Time Management
- Customer Service
- FLUENT IN English
- Skilled forklift operator
- Punctual and Reliable
- Sales strategy development
- Valid Driver's License
- Time management skills
- Positive Attitude
- Customer service
- Vendor management
- Employee training
- Conflict resolution
- Inventory management
- Effective communication
- Time management
- Problem solving
- Emergency response
- Relationship building
- Shift scheduling
- Disciplinary techniques
Languages
1
Timeline
Manager
Restaurant Depot
10.2024 - Current
Market Delivery Associate
Lowes Distribution Center
04.2024 - 10.2024
Customer Service Representative
Lowes Home Improvment
12.2022 - 04.2024
Front End Supervisor
Home Depot
02.2019 - 12.2022
Front End Supervisor
QuickChek
11.2017 - 01.2019
High School Diploma -
Division Avenue Senior High School
Culinary - Liberal Arts And General Studies
Nassau Boces GC Tech