Alexia Polk
Summary
Understanding Peer Support Specialist knowledgeable in care system navigation and willing to share life experiences related to mental illness. Energetic professional with expertise in providing mental support as well as advice and assistance to those wanting to change lives positively.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
The Lash Lab
01.2021 - 02.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Master Lash Artist
Livbay Lash
02.2022 - 09.2022
- Consulted with clients to understand desired look and discuss available lash options.
- Kept workspace clean, organized and well-stocked for upcoming appointments.
- Taught clients how best to care for lash extensions and prevent problems.
- Educated clients on how to clean and maintain lash extensions.
- Encouraged repeat business based on quality of service and strength of client relationships.
- Followed strict safety standards to protect clients from injury or infection.
- Stayed current on latest and diverse types of last extensions and different application processes.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Front Desk Receptionist
The Ivy Beauty Bar
02.2020 - 05.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed all tasks in compliance with company policies and procedures.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Entered and updated sensitive customer information during check-ins and room changes.
Education
Associate of Arts - Psychology
College of Southern Nevada
Las Vegas, NV03.2025
Nevada State Board Esthetician License - Esthetics
G Skin And Beauty Institute
1300 W Warm Springs Road01.2020
High School Diploma -
Foothill High School
Henderson, NV05.2019
Skills
- Community Resources and Education
- Positive Environment Facilitation
- Communications Strategies
- Coaching and Mentoring
- Communication Abilities
- Life Skills Education
- Patient Interaction
- Effective Listening
- Community Outreach Programs
- Safety Protocols
- Peer Support
- Recovery Guidance
Certification
- NCPS - National Certified Peer Specialist
- Serving People With ID/DD Training and Certification - CASAT
- Naloxone and Narcan Administration Training - CASAT
- Trauma, Partner Violence and Workplace Violence Training and Certification - CASAT
- When Life Hurts, Meaning Can Provide Strength and Direction Training and Certification - CASAT
- Applying Military Cultural Competence for More Effective Care for Veterans Training and Certification - CASAT
- Providing Care for LGBTQ+ Adolescents Training and Certification - CASAT
- Community Reinforcement Approach Overview Training and Certification - CASAT
Timeline
Master Lash Artist
Livbay Lash
02.2022 - 09.2022
Customer Service Representative
The Lash Lab
01.2021 - 02.2023
Front Desk Receptionist
The Ivy Beauty Bar
02.2020 - 05.2021
Associate of Arts - Psychology
College of Southern Nevada
Nevada State Board Esthetician License - Esthetics
G Skin And Beauty Institute
High School Diploma -
Foothill High School
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