Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Alexia Reyes Lopez

Chula Vista,CA

Summary

A highly motivated, customer-focused sales representative with a decade long experience. I have consistently exceeded targets through strong communication, negotiation skills, and relationship-building. I have been recognized for enhancing customer satisfaction through effective communication, and consultative sales strategies. Proficient at multitasking and fostering teamwork, consistently achieving sales growth while maintaining ethical standards.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Sales Representative

GEICO
Poway, CA
02.2021 - Current
  • Maintained a solution-focused approach in complex situations.
  • Addressed and resolved clients' inquiries and concerns promptly, ensuring high levels of client satisfaction.
  • Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
  • Upheld company guidelines concerning ethical standards while engaging with customers.

Customer Service Representative

Generali Global Assistance
San Diego, CA
02.2019 - 03.2020
  • Delivered timely solutions to address customer issues efficiently.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Resolved challenging customer concerns while maintaining composure and kindness.
  • Addressed and solved intricate issues ensuring alignment with customer needs.

Respite Care Worker

ARCC Center
San Diego
08.2017 - 03.2019
  • Worked closely with clinical staff to support therapeutic and behavioral plans.
  • Responded promptly to emergency situations involving the safety or well-being of the individual being served.
  • Ensured a safe environment while providing supervision of respite participants at all times.
  • Organized recreational activities for respite participants such as sports, games, and arts and crafts.

Shift Lead Supervisor

KFC
El Cajon, CA
03.2015 - 04.2018
  • Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
  • Managed inventory levels and placed orders to ensure product availability and minimize waste.
  • Fostered a team-oriented environment to increase morale and productivity.
  • Quickly managed customer complaints, maintaining excellent satisfaction levels.

Education

High School Diploma -

Steele Canyon
Spring Valley
06-2015

Skills

  • Team collaboration
  • Communication skills
  • Problem solving
  • Multitasking and organization
  • Client relationship management
  • Adaptability and flexibility
  • Clear communication

Certification

  • Property and Casualty Broker-Agent License
  • Personal Lines Broker-Agent License

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Sales Representative

GEICO
02.2021 - Current

Customer Service Representative

Generali Global Assistance
02.2019 - 03.2020

Respite Care Worker

ARCC Center
08.2017 - 03.2019

Shift Lead Supervisor

KFC
03.2015 - 04.2018

High School Diploma -

Steele Canyon

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Alexia Reyes Lopez